Customer Service Area Lead

Retail & Rental Area Lead Job Description

DEPARTMENT

Retail

GENERAL DESCRIPTION

To provide exceptional customer service at all times, while assisting the General Manager with a wide range of tasks and assignments, including but not limited to customer service, retail inventory tasks, reporting preparation and filing, asset inventory tracking, glamping operations, and equipment repairs and maintenance. The Retail and Rental Area Lead is able to pleasantly manage a flexible and ever changing list of duties and responsibilities while upholding the P3 philosophy.

COMPENSATION & STATUS

Full Time $15.50- $18.00

PTO & PSL Medical Benefits DUTIES:

Maintain a friendly and helpful attitude at all times, even in stressful or unpleasant situations. Fulfill duties of operational shift roles as needed. Manage reservations and guest communications for multiple properties. Manage the phone system for multiple properties. Participate in customer service quality control and resolutions. Maintain a heightened awareness for safety, while upholding safety policies and procedures. Train and maintain area staff. Participate in team scheduling. Maintain inventory counts cycles and in store- merchandising. Oversee area Repair & Maintenance schedules and general R&M needs. Participate on the Safety Committee Various administrative tasks including monthly record keeping and budget tracking. Maintain safety standards of all retail and rental services. Uphold the highest level of customer service and quality control. Direct the staff related to retail sales, recreation equipment rental and glamping services. Operate within budget guidelines.

SKILL & KNOWLEDGE REQUIREMENTS

High School Diploma. Associate's Degree or higher preferred. Hold a valid driver's license. Have a minimum of 3 years of customer service experience. Have a minimum of 1 year Lead or Management experience. Proficiency with Microsoft Office Suite. Proficiency with a multitude of hardware, software, apps, and web based tech resources typical of a hospitality and retail environment.

PHYSICAL & MENTAL REQUIREMENTS

Must be at least 21 years old Ability to lift 65 pounds to waist height without assistance. Ability to walk and/or stand for 6 hours at a time without rest breaks. Ability to work in outdoor weather conditions typical of Florida. Possess a strong work ethic. Possess an attitude or learning and adaptability.

EQUIPMENT USED

Recreation and hospitality facility equipment. Typical office equipment (computer, fax, telephone, copier, scanner, among others). Reservations and POS systems. The above statements describe the general nature of work being performed by people assigned to this classification, it is not an exact list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. About P3 Lake Louisa LLC At P3 believe in the power of doing business with an approach focused not only on bottom line profits, but of an overall positive impact on everything it touches. We are often asked what the "P3" stands for......We aim to conduct our business with a triple bottom line approach. Our company's impact on People, Profit, and Planet are all of equal importance. We govern ourselves in a way that is beneficial to all people we impact, is financially profitable, and aims to leave a positive impact on the planet.

Our overarching mission statements reads:

"We work to build better lives for ourselves, a better planet for our children, a better community for our neighbors, and to establish better standard business practices, so all that we touch will be better for our work. It can be done, and it can be better." Customer Service Area Lead Clermont, FL 34714 $15.50 - $18.00 an hour - Full-time $15.50 - $18.00 an hour - Full-time Retail & Rental Area Lead Job Description

DEPARTMENT

Retail

GENERAL DESCRIPTION

To provide exceptional customer service at all times, while assisting the General Manager with a wide range of tasks and assignments, including but not limited to customer service, retail inventory tasks, reporting preparation and filing, asset inventory tracking, glamping operations, and equipment repairs and maintenance. The Retail and Rental Area Lead is able to pleasantly manage a flexible and ever changing list of duties and responsibilities while upholding the P3 philosophy.

COMPENSATION & STATUS

Full Time $15.50- $18.00

PTO & PSL Medical Benefits DUTIES:

Maintain a friendly and helpful attitude at all times, even in stressful or unpleasant situations. Fulfill duties of operational shift roles as needed. Manage reservations and guest communications for multiple properties. Manage the phone system for multiple properties. Participate in customer service quality control and resolutions. Maintain a heightened awareness for safety, while upholding safety policies and procedures. Train and maintain area staff. Participate in team scheduling. Maintain inventory counts cycles and in store- merchandising. Oversee area Repair & Maintenance schedules and general R&M needs. Participate on the Safety Committee Various administrative tasks including monthly record keeping and budget tracking. Maintain safety standards of all retail and rental services. Uphold the highest level of customer service and quality control. Direct the staff related to retail sales, recreation equipment rental and glamping services. Operate within budget guidelines.

SKILL & KNOWLEDGE REQUIREMENTS

High School Diploma. Associate's Degree or higher preferred. Hold a valid driver's license. Have a minimum of 3 years of customer service experience. Have a minimum of 1 year Lead or Management experience. Proficiency with Microsoft Office Suite. Proficiency with a multitude of hardware, software, apps, and web based tech resources typical of a hospitality and retail environment.

PHYSICAL & MENTAL REQUIREMENTS

Must be at least 21 years old Ability to lift 65 pounds to waist height without assistance. Ability to walk and/or stand for 6 hours at a time without rest breaks. Ability to work in outdoor weather conditions typical of Florida. Possess a strong work ethic. Possess an attitude or learning and adaptability.

EQUIPMENT USED

Recreation and hospitality facility equipment. Typical office equipment (computer, fax, telephone, copier, scanner, among others). Reservations and POS systems. The above statements describe the general nature of work being performed by people assigned to this classification, it is not an exact list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. About P3 Lake Louisa LLC At P3 believe in the power of doing business with an approach focused not only on bottom line profits, but of an overall positive impact on everything it touches. We are often asked what the "P3" stands for......We aim to conduct our business with a triple bottom line approach. Our company's impact on People, Profit, and Planet are all of equal importance. We govern ourselves in a way that is beneficial to all people we impact, is financially profitable, and aims to leave a positive impact on the planet.

Our overarching mission statements reads:

"We work to build better lives for ourselves, a better planet for our children, a better community for our neighbors, and to establish better standard business practices, so all that we touch will be better for our work. It can be done, and it can be better."