Client Service Representative

Client Service Representative Pet Express Animal Hospital - 2.0 Davie, FL Job Details Part-time | Full-time $16 - $22 an hour 13 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Life insurance Qualifications Spanish Teamwork Animal hospital experience English Managing clients in a customer support role Multi-line phone systems Medical terminology Full Job Description Job Summary We are looking for enthussiastic, caring and compassionate, fast-paced veterinary Hospital seeking an outgoing, friendly, and customer-focused Client Service Representative (CSR) to join our team. This role is essential in creating a positive first impression and ensuring and exceptional experience for both our clients and their pets. Position have three level of receptionist Level 1, level and level 3. Duties Greet clients and their pets in a friendly and professional manner. Answer the phones, schedule appointments and manage a multi-line system. Provide clear communication regarding services, estimates and follow - ups. Maintain accurate patient records and ensure confidentiality. Answer the phone in a professional manner, refill meds, and direct to the appropriate person if they have medical questions. No medical advice to be given over the phone unless stated by doctor. Maintain cleanliness and organization of the reception area. Ensures client are not waiting long, make sure to notify technician that the client has been check in, if there is any delays or emergency notified the client. Able to check clients out in a timely manner, even if the phone is ringing and there is a lot going on up front, able to maintain organization to keep workflow moving and attend to client needs. Stay current with the latest veterinary terminology, ensuring accurate documentation and communication with veterinarians and other staff members. Support the veterinary team in a fast-paced environment. Provide exceptional customer service, answering questions and addressing concerns in a timely and professional manner. Understands all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/ requirements Basic client education-explaining the importance of preventative care, vaccines and surgical necessities, able to appropriately give estimates over the phone for routine procedures Calls clients to remind them of upcoming appointments, calls to inform them of any preventatives or procedures necessary to their pet's health; rescheduling if appointment was missed Ensures follow-up has been scheduled Keeps appointment flow running smoothly, ensures teamwork and considerate communication Handle payments and financial transaction with accuracy.

Requirements :

Bilingual (English/Spanish preferred) Strong communication and interpersonal skill. Previous customer service experience required (Veterinary experience not required, but highly encouraged) Ability to multitask and stay organized under pressure. Excellent communication and customer services skills Ability to work in a fast-paced environment and adapt to changing priorities. Passion for animal care and commitment to delivering exceptional patient care. Positive attitude and team-oriented mindset. Genuine love for animal and people. Ability to work effectively in a team environment.

Benefit package:

Health Insurance Dental & Vision STD,LTD Employee Pet Discount Employee assistance program

Job Types:

Full-time, Part-time Pay:

$16.00 - $22.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Animal hospital: 2 years (Required)

Language:

Spanish (Required) Ability to

Commute:

Davie, FL 33328 (Required)

Work Location:

In person