Spanish Customer Service Representative

Spanish Customer Service Representative Primus Software Corp Davie, FL Job Details Contract $17.50 an hour 23 hours ago Benefits Health insurance Vision insurance Life insurance Qualifications Spanish Customer communication Email customer support Managing clients in a customer support role Issue tracking Patience Dealership experience Client interaction via phone calls

Full Job Description Title:

Spanish Customer Service Representative Duration:

12+ Months (Possible Ext.)

Location:

5353 S. State Road 7 Davie, FL 33314

Max Pay Rate:

$17.50/HR on W2

General Responsibilities:

The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues. The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department.

Job Requirements:

Target years of experience: 1-2 Years in Customer Service preferred. What are your top 3-5 MUST HAVEs

OR REQUIRED

skillset: 1. Multitasking 2. Strong Communication Skills 3. Spanish Speaker preferred 4. Calm Under pressure 5.

Organization Pay:

$17.50 per hour

Benefits:

Health insurance Life insurance Vision insurance

Experience:

high volume call center: 4 years (Required) handling inbound/ outbound calls: 4 years (Required) automotive dealership

BG:

1 year (Required)

Language:

Spanish (Required)

Work Location:

In person