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Customer Service Representative for health insurance plans in Call Center
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Acme Health And Life Agency
Delray Beach, FL (In Person)
$46,800 Salary, Full-Time
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Job Description
Customer Service Representative for health insurance plans in Call Center Acme Health And Life Agency Delray Beach, FL Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Vision insurance Qualifications Benefits administration Customer communication Teamwork Interpersonal skills Call center experience English Microsoft Office Managing clients in a customer support role Attention to detail Problem-solving Customer support Telephone systems Full Job Description About the Role We are seeking a dedicated Customer Service Representative with experience providing customer service for health insurance plans to join our team! If you have call center experience , a passion for helping others, and knowledge of health insurance plans , this is the opportunity for you. You'll be responsible for handling inbound and outbound calls , assisting clients with their existing health plans, and ensuring a high level of customer satisfaction. Perks & Benefits W-2 employment with weekly pay Daily catered lunch Bonus opportunities 6,000+ sq. ft. modern office with upscale buildout Ongoing training and room for growth Please note: This role is a full-time, in-office position with absolutely no remote . We currently do not offer health, dental, or vision insurance. No PTO or OT without prior approval. Responsibilities Handle inbound/outbound calls, emails, and texts Provide information on health insurance plans and benefits to individuals enrolled in various health, dental, and vision plans Assist customers in adding or canceling coverage and benefit navigation Document and update customer records accurately Resolve customer issues professionally and efficiently Collaborate with internal departments to ensure client satisfaction Requirements ✅ 1+ year of call center experience required (insurance verification specialist, medical assistant, switchboard operator, appointment setting and retail/customer-facing roles do not qualify) ✅ Experience with providing a high level of customer support for individuals enrolled in health insurance plans or a similar product is preferred ✅ Strong communication and listening skills ✅ Proficiency with Office 365 and dialer systems ✅ Fluent in English (Spanish a plus) ✅ Team player with no ego — coachable and collaborative ✅ Must be punctual, reliable, and detail-oriented ✅ Must be able to work full-time in our Delray Beach office Apply Today! If you're a service-focused professional who thrives in a team environment and meets the qualifications above, apply now to join our growing team at ACME Insurance. (