Customer Service Representative

Customer Service Representative Doral, FL Job Details Full-time 18 hours ago Qualifications Spanish Microsoft Excel Sales Phone communication Labeling Filing English Purchase order management Mid-level Client invoicing Data entry Customs documentation preparation CRM system proficiency Communication skills Transportation documentation for distribution operations Client interaction via phone calls

Full Job Description Description:

Doral, FL Full-Time •Must speak Spanish & English•

WHAT WE DO

Tropical Foods is an International Food Distribution Company with clientele in 50 countries. 100% of our business is export and we specialize in chilled dairy products. Our services include product registration, foreign documentation and in-house product labeling.

Order Processing Data Input:

generate customer proformas, obtain estimate approval from customer, submit vendor purchase orders and customer invoicing for assigned accounts Create export documentation as required by each market/customer Daily collaboration with RSM Teammate regarding any pending orders, order approval delays, order frequency concerns or any other observation by ICS that is considered pertinent account intel Provide Back-Up for other Customer Service Reps that are out Help maintain Customized Order Guides (created by RSM) for all accounts that don't utilize their own PO system Provide "best-effort" sales support (time permitting) with attention to RSM travel Process customer claims timely and according to process Create export documents that includes one or more of the following: USDA (For required customers) with Additional Page required for lot codes and expiration dates if needed

Certificate of Analysis:

Include Lot Codes & Manufacture Dates as needed Certificate of Free Sale Certificate of Origin (Chamber of Commerce) Pallet Fumigation Documents SENASA (Import Permit Number) NAFTA Certificate (Prepared Annually) SLI (if needed) SED (if needed) Prepare necessary delivery/logistics documentation: Delivery & Shipping instructions Packing List Warehouse Slip for consolidations Coordinate any Labeling Requirements with proper departments. Proof of Delivery (POD) confirmation via email or fax of customer estimates/orders to delivery destination / Freight Forwarder. Cross Docks & 3rd Party Labeling Facilities/Freight Forwarder require email or fax notice of Labeling completion and expected border crossing date. Create Final Invoice that includes the Expiration Date - Day, Month & Year. Consolidations Daily communication with consolidation department for all orders that include multiple vendors of "Less Than Minimum" order volumes that require consolidation Add orders to excel spreadsheet of each consolidated brand Add TFC PO# in all proformas/packing lists Assist in obtaining consolidation orders from the Inside Sales team for all orders that include multiple vendors of less than minimum order volumes Assist in placing consolidation orders by the set cutoff date and time and ensure the delivery of same Customer Contact Routine (weekly/bi-weekly) correspondence via telephone with assigned accounts to inquire about: forthcoming orders/lead times consolidation dates and cut offs delivery delays/issues sail Information (logistics) shortages Reporting any customer concerns to RSM immediately

Customer Data CRM:

update CRM with all pertinent Customer Service Activity relating to account Maintain digital and hard copy files of all documents supplied to clientele in shared folder Filing system for accounting purposes Warehouse & Sales Support Cross check estimates created by inside & collect documents for the warehouse weekly

Requirements:

Strong communication skills Ability to multitask and work in fast-paced environments Bilingual (English/Spanish/Other Languages) Required