Onsite Customer Service Representative

Job description: About Our Company At United HVAC Motors , our success is built on the talent and dedication of our team. We are a specialized leader in the HVAC industry, remanufacturing blower motors for residential AC units. We fill a vital niche and maintain a 100% customer satisfaction goal. We are a diverse, collaborative team that values fresh ideas and efficient problem-solving. We don't just sell motors; we provide reliability and value to homeowners and contractors alike. There will be a 90-day evaluation that may include an increase in pay. This is based on performance. The Role We are seeking a reliable, detail-oriented Full-Time Customer Service Representative to join our team in Plant City, FL. This isn't just a desk job—you will be the primary point of contact for our customers while staying hands-on with our product inventory and logistics. Must be comfortable with a fast paced environment.

Key Responsibilities Omnichannel Support:

Manage high-volume customer interactions via phone, email, eBay Messaging, and lives chat platform.

Order Management:

Process returns, troubleshoot customer issues, and ensure a seamless post-purchase experience. Pay close attention to details.

Warehouse Duties:

Perform tasks such as preparing shipping boxes to ensure orders go out on time. Understand that we have deadlines and doing other shop duties may be necessary.

Relationship Management:

Document and track all client interactions.

Continuous Improvement:

Attend team meetings and training sessions to maintain up-to-date product knowledge and refine service strategies.

Professional demeanor:

Provide proactive customer services that are thoughtful, empathetic, courteous, and professional.

What We're Looking For Communication:

Personable and professional verbal/written skills. Previous call center or higher volume of customer interaction is preferred.

Adaptability:

A "quick study" who can retain technical product knowledge and remain coachable in a fast-paced environment. Do not be afraid to go above and beyond.

Reliability:

Strong attendance is critical. We operate as a tight-knit team where every member counts.

Bilingual:

Fluency in English and Spanish. Industry Knowledge (Plus): Previous HVAC or warehouse experience is helpful but not required—we will train the right person. Knowledge or be able to understand: The 5

P's of Customer Service:

1. People

• Interact w/customers processes. professionalism, knowledge, good demeanor, and positive attitude. 2. Processes
• Follow established systems and methods to deliver service and address customers issues effectively. 3. Product
• Be willing to put in the time to know our products and services that we offer to better advise and help our customers. 4. Policies
• Know the guide lines that define what can/ cannot be done for a customer and providing clear boundaries for delivery 5. Presentation
• Have a complete understanding and deliver clear communication of how the product will be delivered and presented in the box.

Why Join United HVAC Motors?

Work-Life Balance:

Tuesday through Saturday schedule. No evenings (Shop closes at 5:30 pm) and specific federal holidays.

Competitive Pay:

$21.50 per hour with consistent 40-hour weeks.

Stable Growth:

Be part of a niche company with a proven track record of market success.

Training:

Comprehensive on-the-job training provided.

Requirements Shift:

8-hour shift (Daylight hours). (Shop closes at 5:30)

Location:

In-person at our Plant City, FL 33527 facility (Reliable commute required).

Lifting:

Must be able to lift 20 pounds, climb steps ladders, and operate small power tools.

Environment:

We are a proud Drug-Free Workplace and an Equal Opportunity Employer.

Benefits:

401(k) matching (after 90 days)

Work Location:

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