Customer Experience Representative

Customer Experience Representative at BodyHealth Customer Experience Representative at BodyHealth in Dunedin, Florida Posted in about 5 hours ago.

Type:

full-time

Job Description:

BodyHealth is dedicated to empowering individuals to achieve optimal health and performance through innovative, science-based nutritional supplements and holistic health solutions. Founded with the mission to bridge the gap between traditional healthcare and natural wellness, BodyHealth stands at the forefront of the health and wellness industry, providing products that cater to the needs of both everyday individuals and elite athletes. Our mission is to enhance the quality of life for our customers by providing superior nutritional supplements that support overall health, vitality, and performance. We believe in the power of natural ingredients, rigorous scientific research, and the holistic approach to health, ensuring that our products deliver maximum benefits without compromising on quality or safety. The Customer Experience Team is our frontline for incoming phone calls and web tickets. This is a high-volume phones role with the pace of a call center-but without the call center feel. You'll be answering questions, solving problems, and helping customers feel heard and supported. You'll also be cross-trained in other areas of customer service for added flexibility and growth. What You'll Do Answer incoming calls and respond to customer tickets submitted through our website Check shipping status and provide updates Answer detailed product questions using your knowledge of nutrition and supplements Assist customers with placing orders Support returns, product exchanges, or concerns with empathy and accuracy Coordinate with sales and warehouse teams to resolve customer issues Who You Are Positive, calm, and professional-even when things get busy A fast learner with a genuine interest in nutrition, health, or wellness A confident communicator, especially over the phone Comfortable working with phones and computers Organized, proactive, and great at follow-through Benefits Medical, Dental, Vision PTO and Sick days 10 Paid Holidays Casual Dress code Discount on entire line of products $18-$20 / hour