CUSTOMER SATISFACTION SPECIALIST

Q'Straint is the World Leader in Mobility Passenger Securement Systems. We are currently recruiting for a Customer Satisfaction Specialist. In this role, the Customer Satisfaction Specialist will deliver outstanding service experience by ensuring customer needs are consistently met and exceeded.

DELIVERABLES & RESPONSIBILITIES 1.

Provides outstanding customer experience Goes above & beyond to build customer relationship with new & returning customers Responsible for inbound/outbound calls and written customer correspondence Provides technical support, and demonstrates solid knowledge and understanding of company products Maintains professional demeanor and customer focus at all times when representing the company 2. Timely and accurately processes product, service orders, and RMA's Completes order transactions and forwards orders to be filled 3. Provides effective admin support Assist with maintaining and organizing customer order and invoice files Assists with maintaining a cleaned and organized CS Dept 4. Performs other duties as assigned

QUALIFICATIONS

(Education, Experience & Skills) Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate) Superior interpersonal and communications skills (oral & written) Electromechanical aptitude (highly desired) Customer service oriented, able to work in a fast paced environment while dealing with stressful situations Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.) Intermediate to Advanced Data Entry skills, with attention to detail & accuracy Highly motivated and results oriented individual able to work independently and as a team Demonstrated efficient Time Management and Organization skills Demonstrated Analytical and Problem Solving/Resolution skills Intermediate Math and Reading Comprehension skills