Customer Service Representative

Customer Service Representative (Moving Brokerage)Join Our Growing Team! Moving Storage Logistics is looking for a motivated, energetic, and experienced Customer Service Representative to become a key part of our rapidly growing moving brokerage company. If you're passionate about helping people, thrive in a fast-paced environment, and want to grow with a winning team, we want to hear from you.

Position:

Customer Service RepresentativeAbout the Role As a Customer Service Representative, you will be the voice of our company, assisting customers throughout their moving journey. You will help resolve concerns, provide updates, answer questions, and ensure every customer receives exceptional service from start to finish. We're seeking a strong-minded, positive, coachable, and ambitious individual who is ready to make an impact and grow professionally within our organization. Responsibilities Provide outstanding customer support via phone, email, and text messaging Assist customers with moving-related questions and concerns Coordinate with carriers, dispatchers, and sales representatives Resolve customer issues efficiently and professionally Maintain accurate customer records and notes in CRM systems Follow up with customers before, during, and after their move Build trust and maintain positive customer relationships Ensure a high level of customer satisfaction and retention Work closely with management to improve customer experience processes Qualifications Previous customer service experience required (moving industry experience preferred) Strong communication and interpersonal skills Excellent problem-solving abilities Ability to remain calm under pressure Strong work ethic and positive attitude Detail-oriented and highly organized Comfortable using CRM software and computer systems Ability to multitask in a fast-paced environment Team player with a growth mindset What We're Looking For Energetic and enthusiastic personality Strong-willed and self-motivated Professional and dependable Coachable and eager to learn Ambitious individual seeking long-term growth opportunities Positive attitude with a commitment to excellence Someone who takes pride in helping customers and representing our brand What We Offer Competitive compensation Performance bonuses and incentives Career growth opportunities Supportive and team-oriented environment Ongoing training and development Opportunity to be part of a rapidly expanding company Why Join Moving Storage Logistics? At Moving Storage Logistics, we believe our people are our greatest asset. We are building a culture of excellence, accountability, and growth. If you're looking for more than just a job and want a career where your contributions truly matter, we'd love to meet you. Apply Today and Become Part of Our Success Story! Moving Storage Logistics Moving Families. Building Trust. Delivering Excellence.

CALL SAMANTHA 3053308730

Pay:

$20.00 - $30.00 per hour

Benefits:

Professional development assistance People with a criminal record are encouraged to apply

Work Location:

In person