Call Center Representative I - PBM

Job description Job Details Description

ESSENTIAL DUTIES AND RESPONSIBLITIES

include but are not limited to the following: Promptly and courteously answer inbound telephone calls. Assess, prioritize and resolve client issues using good listening and comprehension skills. Escalate issues to management as appropriate. Document and retain all pertinent information. Qualifications And Requirements Minimum 1 year experience in a customer service position, preferably in a call center environment. PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred. Proficient PC skills in Windows-based applications. Excellent verbal and written communications skills. Excellent telephone etiquette and strong customer service orientation. Highly organized with strong attention to detail. Excellent time management skills. Ability to work independently and with a team. Ability to exercise logical critical thinking in problem solving. Ability to be flexible and quickly adapt to the changing needs in the department. Flexible with scheduled work hours. Bilingual English/Spanish is a plus.

EDUCATION

High School Diploma or equivalent. Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting. The Perks Of Joining Our Team We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

Comprehensive Health Benefits:

Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance. Time to

Recharge:

Paid vacation and holiday pay. Focus on

Your Wellness:

We offer a robust Employee Wellness Program. Invest in

Your Future:

401(k) with a company match.

Support System:

Employee Assistance Program provides confidential support and counseling. Get Rewarded for

Referring Great People:

Employee referral program. Ready to start your rewarding journey with us? today! ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at . ProCare Rx is an Equal Opportunity Employer. Keywords call-center pharmacy-benefits-manager-pbm hubspot-inbound environment-health-and-safety-hsse ecology-environment benefits-management health-care doors-windows time-and-attendance time-management hours-of-work education-training training-certification disability-insurance life-insurance holidays-seasonal-events employee-assistance counseling-employee-assistance-programs-eaps employee-referrals referral-program customer-referrals