Customer Service Representative

Customer Service Representative Mid-Fla Heating and Air - 1.0 Gainesville, FL Job Details Full-time $17 - $19 an hour 2 days ago Benefits Health insurance Dental insurance On-the-job training Vision insurance 401(k) matching Professional development assistance Qualifications Computer operation Teamwork Computer literacy Filing High school diploma or GED Customer relationship management Full Job Description Mid-Florida Heating & Air has earned its reputation as an industry leader by providing the very best heating, ventilation, and air conditioning (HVAC) products and services to Central Florida residents. Our staff has proudly served the local community's heating and air conditioning needs since 1983! Come join a winning team and be part of something special! Where people are valued, and success is built on a strong, positive culture! We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative is responsible for interfacing with customers in both in-person, phone, and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following: Portraying a positive company image and engaging in professional and friendly communications with customers Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Assisting colleagues and other employees with administrative duties Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties Referring any customer questions regarding products or services to the appropriate person Establishing and maintaining customer profiles and preparing required documentation Performing accurate company-required recordkeeping Efficiently and correctly corresponding with third-party providers to obtain payments Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc. Informing customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received Following-up on orders to ensure successful completion of work by specified dates Preparing receipts and shipping documents Performing other duties as assigned

Additional Qualifications:

High School Diploma/GED or equivalent experience Prior experience with the public (customers) in a fact paced environment a plus; prior experience as a cashier a plus Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence Ability to time manage, set timeline goals and prioritize tasks Ability to work independently and exercise sound judgment and problem-solving Excellent oral/written communication skills Proficiency with computers Ability to work in a team environment and take direction from management and supervisors ( Desired) HVAC industry-specific experience. Why Mid-FLA Heating and Air? At Mid-FLA Heating and Air we empower our team to thrive and make a real difference in the communities we serve. Join a company that values innovation, collaboration, and your professional growth. Apply today to launch a rewarding career with purpose. For immediate consideration, please apply in person, respond to this job post or call: Email -

Address:

6100 NW 123rd Pl, Gainesville, FL 32653

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Professional development assistance Vision insurance

Work Location:

In person