Customer Support Management

Added on 4/17/2026 Customer Support Management Location Hialeah, Florida Job type Contract/Temporary Salary $16.21/Hour Category Aviation/Aerospace - Clerical/Administrative/Customer Service Be the

Voice of Aviation Excellence:

Join Us as a Customer Support Manager

Location:

Hialeah, FL

Job Type:

Full-Time | 6-Month Consultant Assignment

Schedule:

Monday-Friday 8AM-5PM Pay Rate starting at : $16.21 and up per hour (DOE) Deliver Service That Keeps Aviation Moving PDS Tech Commercial is partnering with a leader in the aviation industry to hire a dedicated Customer Support Manager who thrives in fast-paced, customer-focused environments. In this role, you'll serve as a critical link between customers, suppliers, and internal teams—ensuring seamless communication, timely delivery of spare parts, and exceptional service experiences. Your ability to coordinate, problem-solve, and communicate effectively will directly impact customer satisfaction and operational success. What You'll Do Take ownership of the customer experience by: Coordinating responses to customer inquiries related to spare parts and service needs Facilitating resolution of delivery issues and ensuring timely order fulfillment Collecting, processing, and managing supplier and customer data related to orders and services Entering, tracking, and monitoring customer orders, materials, and delivery requirements Coordinating returns and ensuring proper documentation and follow-through Communicating proactively with customers and internal stakeholders to provide updates and solutions Supporting continuous improvement in customer service processes and response times What You Bring

Required Qualifications:

Previous experience in customer service, order coordination, or support roles Strong communication skills with a customer-first mindset Ability to manage multiple tasks and priorities in a fast-paced environment Attention to detail and strong organizational skills Basic computer proficiency and experience with data entry or order tracking systems

Preferred Qualifications:

Experience in aviation, manufacturing, or supply chain environments Familiarity with spare parts logistics or order fulfillment processes Proven ability to resolve customer issues efficiently and professionally Why Join Us At PDS Tech Commercial, you'll play a vital role in supporting an industry where reliability and responsiveness matter every day. Competitive hourly pay with full-time stability Opportunity to work with a respected leader in the aviation industry Build valuable experience in logistics, customer operations, and supply chain coordination Collaborative team environment focused on service excellence A chance to grow your career in a high-demand, fast-paced industry Ready to Make an Impact? If you're a problem-solver who enjoys helping customers and keeping operations running smoothly, we want to hear from you. Apply today and help deliver the service that keeps aviation moving forward. This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

Pay Details:

$16.21 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.