Customer Support Specialist

Customer Support Specialist at Insight Global Customer Support Specialist at Insight Global in Hialeah, Florida Posted in about 2 hours ago.

Type:

full-time

Job Description:

Required Skills & Experience Experience in Customer Support or Program Management Experience with Systems Applications and Processing (SAP)/ERP system Strong Microsoft Office / Excel - VlookUps and Pivot Tables Ability to work in a fast-paced environment managing multiple priorities Strong verbal and written communication Nice to Have Skills & Experience Supply Chain or relevant industry experience Job Description Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.