Job Description
Full Time Hollywood, FL Posted 6 hours ago Exceptional Mental Healthcare Requires Exceptional Coordination At My Psychiatrist, patient care begins long before a provider enters the room. It begins with communication. With preparation. With operational precision strong enough to support patients during vulnerable moments in their lives. The Contact Center Medical Assistant plays a critical role in making that possible. This is not a traditional back-office position. It is a clinical operations role designed to support continuity of care across psychiatry, therapy, TMS & neuromodulation, psychological testing, and specialty mental health services. We are looking for someone who values structure, accountability, professionalism, and meaningful human impact—someone who understands that details matter because people matter. The Why Behind the Role Mental healthcare works best when providers are fully supported and patients experience consistency throughout their care journey. The Contact Center Medical Assistant helps create that consistency. At My Psychiatrist, this role supports the operational systems behind patient care—ensuring medication coordination, documentation, communication, and clinical workflows remain accurate, responsive, and organized across the organization.
Your work directly impacts:
Patient continuity of care Provider readiness Medication coordination Clinical workflow efficiency Patient trust and responsiveness Because exceptional patient experiences are built through operational excellence behind the scenes. The Role As a Medical Assistant within our Contact Center at My Psychiatrist Hollywood Headquarters, you will support both clinical and administrative workflows across a growing physician-led mental health organization. You will work closely with:
Psychiatrists Psychiatric Nurse Practitioners Clinical teams Patient Access teams Pharmacies Laboratories Patients across both in-person and telehealth services Your work directly supports: Medication management workflows Documentation accuracy Patient communication Clinical coordination Continuity of care across multiple specialties and locations This role requires someone who can combine precision, responsiveness, professionalism, and calm communication within a highly coordinated care environment. What You'll Own Patient Information & Medical History Management Accurately collect, verify, and update patient demographic and medical history information for clinical providers Ensure providers receive complete and reliable patient information prior to clinical encounters Support continuity and organization across patient records and workflows Medication & Prescription Support Process prescription refill requests accurately and efficiently Assist with medication reconciliation and patient medication coordination Communicate professionally with patients, providers, and pharmacies regarding medication-related updates Support timely medication fulfillment and follow-through across care teams Care Coordination & Clinical Communication Serve as a liaison between patients, providers, pharmacies, laboratories, and internal departments Help maintain seamless coordination across psychiatry, therapy, TMS, and specialty treatment services Support provider workflow readiness through accurate communication and follow-through Escalate clinical or operational concerns appropriately when needed Documentation, Labs & Workflow Precision Enter, track, and maintain lab orders, results, and clinical documentation within the Electronic Health Record (EHR) system Maintain organized, accurate, and timely documentation standards Ensure HIPAA and OSHA compliance across all patient communication and workflows Protect patient privacy and confidentiality at all times Operational Support Partner closely with physicians, nurse practitioners, and Contact Center teams to support operational excellence Assist with administrative and clinical communication tasks as needed Help maintain consistency, responsiveness, and professionalism across patient-facing operations Non-Negotiable Requirements Required Experience within: Healthcare support Medical assisting Clinical coordination Contact center healthcare operations Strong understanding of: Medical terminology Medication workflows Healthcare documentation processes Comfort working within Electronic Health Records (EHR) systems Strong communication and organizational skills High attention to detail and operational accuracy Ability to multitask while maintaining professionalism and consistency Full-time on-site availability Preferred Medical Assistant or clinical contact center experience Behavioral health or psychiatry experience Bilingual English & Spanish Exposure to outpatient or integrated healthcare environments What Success Looks Like Successful Medical Assistants within our Contact Center:
Maintain highly organized clinical workflows Communicate clearly and professionally across departments Support providers through accuracy and responsiveness Ensure medication coordination and documentation remain seamless Operate calmly and consistently while managing multiple priorities Help patients feel informed, supported, and connected throughout their care journey Providers feel supported. Patients experience continuity. Care moves forward efficiently and professionally. What You'll Find Here Compensation & Benefits Competitive compensation Medical, dental, and vision insurance Life insurance 401(k) with company match PTO + paid holidays Infrastructure & Growth Structured onboarding and training Exposure to integrated behavioral healthcare operations Growth opportunities across clinical operations and patient support pathways A modern, systems-oriented organization intentionally designed for sustainable growth Environment A physician-led culture focused on operational excellence and patient trust A collaborative multidisciplinary environment supporting both clinicians and patients A purpose-driven organization where communication, accountability, and professionalism matter Why This Role Matters This role may not happen inside the exam room—but it directly impacts what happens there. Every refill processed correctly. Every lab coordinated accurately. Every patient communication handled professionally. It all contributes to continuity of care and better patient outcomes. The Contact Center Medical Assistant helps create the operational stability that allows clinicians to focus fully on patient care. That responsibility matters deeply. Why My Psychiatrist My Psychiatrist is one of Florida's fastest-growing physician-led mental health organizations. Our integrated platform includes:
Psychiatry Talk therapy Psychological testing TMS & neuromodulation SPRAVATO
® Patient operations Clinical research We are building systems designed to support clinicians, improve patient access, and create mental healthcare that is scalable, human, and built to last. This role is part of that vision. Ready to Build Something That Matters? If you value professionalism, structure, operational excellence, and meaningful patient impact— See yourself here? Let's talk. Reach out directly:
diana.paul@mypsychiatrist.com To apply for this job email your details to dianapaul@mypsychiatrist.com
