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Dispatcher / Customer Service Representative
Job
Mario's Air Conditioning and Heating, INC
Hudson, FL (In Person)
$36,400 Salary, Full-Time
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Job Description
Our CSRs are our most valuable resource here in the office. They are the first introduction customers receive and guarantee the customer will have a positive experience with Mario's. We pride ourselves on customer service and putting the Customer's needs first. This role is pivotal in ensuring efficient and timely customer service and supporting our technicians in the field. CSR's must have a positive attitude and an ability to think on their feet.
- Customer Service
- Provide excellent customer service by addressing any concerns, complaints, or inquiries about services provided.
- Answer customer requests via phone, email, and text.
- Keep customers informed of arrival times, parts status, scheduling etc.
- Follow up with customers to ensure technicians provided excellent service and ensure a returning customer
- Scheduling
- Assign Service calls to technicians based on skills, location, and urgency
- Monitor the day's progress and adjust schedule as needed.
- Prioritize service requests based on urgency, customer needs, and equipment.
- Dispatch and Debrief with Technicians
- Dispatch technicians to their next call, inform technician on any pertinent information for their next call.
- Close out technician's call, ensure all money has been collected, forms have been entered. Ensure all necessary information has been entered by the technician.
- Basic HVAC knowledge (preferred)
- Customer Service experience (preferred)
- Service Titan Experience Required
- Data Entry
- Communication Skills
- Problem-Solving
- Organization
- Time management Benefits
- Health Insurance
- Dental and Vision Insurance
- Vacation Time
Incentive Compensation Job Type:
Full-time Pay:
$16.00- $19.