Bilingual Customer Resolution Specialist | Large Balance Accounts

Bilingual Customer Resolution Specialist | Large Balance Accounts Cawley & Bergmann, LLC.•Jacksonville, FL $18.00•$20.00 per hour + Uncapped Monthly Bonuses

LARGE BALANCE COLLECTORS NEEDED!

We're experiencing significant growth and have been entrusted with a large volume of credit card and consumer loan accounts from major financial institutions. As a result, we're actively hiring motivated individuals to join our growing Newark team. This position requires previous collections experience. We are seeking individuals who understand consumer collections, are comfortable negotiating with consumers, and have a proven ability to work delinquent accounts while maintaining professionalism and compliance. If you are competitive, goal-oriented, and motivated by performance-based earnings, this is an opportunity to grow your career with a rapidly expanding national company. At Cawley & Bergmann , we believe performance should be rewarded. Our team works high-balance portfolios with strong earning potential, modern technology, and leadership that is invested in employee success. Why Join Cawley & Bergmann? Uncapped monthly bonus structure 80%+ of employees earn monthly bonuses Competitive hourly pay Career growth and advancement opportunities Paid training Modern Class A office space in Downtown Newark Unlimited parking Open-concept call floor with NYC skyline views Fully stocked snack lounge Consistent account volume and earning potential Training & Schedule Training Schedule (Week 1) Monday•

Thursday:

9:00 AM•6:00

PM Friday:

9:00 AM•5:00 PM Production Schedule (After Training)

Monday:

9:00 AM•6:00

PM Tuesday:

9:00 AM•6:00

PM Wednesday:

10:00 AM•7:00

PM Thursday:

9:00 AM•6:00

PM Friday:

9:00 AM•5:00 PM About Us Cawley & Bergmann, LLC. is a rapidly growing national consumer collections and servicing company with operations in Newark, NJ, Jacksonville, FL, and Buffalo, NY. We partner with major financial institutions and FinTech organizations to service large-balance credit card and consumer loan portfolios nationwide. Our office utilizes industry-leading technology, including: Latitude by Genesys LiveVox HCI Digital collection tools Advanced business intelligence software We are a compliance-focused organization committed to professionalism, consumer respect, and delivering exceptional results. Responsibilities Handle inbound and outbound collection calls Negotiate payment arrangements and settlements Resolve delinquent accounts professionally Maintain accurate account documentation Meet individual and team performance goals Follow all company policies and compliance requirements Qualifications Must have collections experienced Bilingual Strong communication and negotiation skills Goal-oriented and money motivated Comfortable working in a fast-paced environment Professional attitude and reliable attendance Basic computer and multitasking skills Willingness to learn and grow within the company Compensation & Benefits $18.00•$20.00 per hour based on experience Unlimited monthly performance bonuses Medical, Dental, and Vision Insurance Paid Time Off and Sick Time 401(k) Paid Training If you're competitive, motivated to earn, and looking for a company that rewards performance and promotes growth from within, we encourage you to apply today and join the Cawley & Bergmann team.

Pay:

$18.00•$20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): How many years of collections, sales, customer service, or call center experience do you have? Are you comfortable working in a performance-driven environment with goals and bonuses? How would you rate your communication and negotiation skills Are you comfortable using multiple computer systems while speaking on the phone? If selected, how soon would you be available to start? What are your compensation expectations?

Work Location:

In person