Customer Care Specialist

Description Who you are: A go-getter with a customer service background Customer focused personality with genuine desire to exceed customer expectations Friendly, engaging, and calm demeanor Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers Computer savvy - you know your way around computer systems and applications A coachable team player that is able to handle escalated calls When/if you finish your work, you are eager to ask what you can help with next You have a great attitude and work ethic and want upward mobility within Nivel Ability to multi-task and an eye for attention to the details What you'll do: Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience. Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner. Partner with leadership on how to best resolve customer questions and concerns, as needed. Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately Based on customer's order history, suggest related items for purchase and explain product features and benefits that pertain to the customer's needs Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data Assist with filing claims and tracking shipments for customers Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table - we hire people from all backgrounds and industries. Here's what we give you: $16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis) Great benefits package including: Health/TeleDoc/life/dental/vision/supplemental benefits from day one Paid time off from day one 401k with company match Up to $5,250 in tuition reimbursement per year Employee discounts on our full line of innovative products Free snacks and coffee Tons of advancement opportunities in a rapidly growing company The opportunity to sell cool stuff within an exciting industry