Customer Service and Call Center Representative: Bi-Lingual

We are a fast-growing dog grooming e-commerce supply distribution company looking for a Bi-Lingual Customer Service and Call Center Representative (Spanish/English) to support our customers and provide an exceptional in-person experience. This is an on-site, customer-facing position based in Jupiter, FL . PetStore.

Direct provides a competitive benefits package, including paid time off, health insurance, and a 401k with employer match. We live and operate by our three

Core Values:

Do It Right Always Deliver Be Kind You will love working at PetStore.

Direct if you: Enjoy helping people and solving problems Speak both Spanish and English fluently and clearly Take pride in providing excellent customer service Like working in a fun, fast-paced environment Are detail-oriented, organized, and reliable Thrive in a dog- and human-friendly workplace Want to be part of a growing team and make an impact every day

Accountabilities:

Greet and assist walk-in customers in our Jupiter showroom Guide customers through product selection and answer questions in BOTH English and Spanish Process orders and returns in our internal system Respond to customer inquiries by phone, email, and in person Resolve issues with care, professionalism, and a sense of urgency Help merchandise and keep the showroom clean and organized Collaborate with the warehouse and operations teams to ensure customer satisfaction

Requirements:

Fluent in Spanish and English (spoken and written) Previous experience in customer service and call center preferred Comfortable using computers, email, and point-of-sale systems Excellent communication and interpersonal skills Able to stand and assist customers for extended periods Must be legally authorized to work in the

US Compensation:

Starting at $18/hr , based on experience

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you have intermediate computer skills?

Experience:

Customer service: 2 years (Required)

Language:

English (Required) Spanish (Required) Ability to

Commute:

Jupiter, FL 33478 (Required)

Work Location:

In person