Call Center Representative

Keys Federal Credit Union has an employment opportunity for a full-time Member Support Service Representative in our Call Center. Work schedule Monday - Friday 8am - 5pm. The Member Support Service Representative assists members and potential members with their telephone and online requests; explains services, offers and recommends CU products and services; responds to and researches member questions, and directs phone calls to the appropriate area. Offers exceptional service to members by meeting or exceeding our service guidelines. A Day in the

Life:

Provide a positive experience to our members and potential members over the phone, via email and secured messages. Help our members with account questions, online banking issues, and credit card disputes. Provide members and potential members with product and service information in a helpful efficient manner. Build and retain member relationships through service quality and member needs satisfaction. Promote the Credit Union's products and satisfy members' financial needs through suggesting additional credit union services. Manage daily wire transfer activities. Act as membership officer, QC, review, and approve membership applications Assist other departments with member related adjustments Why join our team?! We offer some incredible benefits for our full time employees: Excellent pay 15 days Paid Time Off a year. Your start earning time off the day you start at Keys Federal Credit Union! 10 or 11 Paid Holidays a year One Paid Floating Holiday a year Complete benefit package, including, health, dental, life, long term disability, available after two months of employment 401(k) retirement plan with generous employer match and vesting schedule Training to support your career goals Career advancement opportunities Tuition assistance The chance to make a difference in your community, through your day-to-day interactions and volunteering in your community The Qualifications we are looking for : Bilingual/Spanish/Russian/ Creole helpful but not required 6 months to two years of similar or related experience Experience in a financial institution (preferred) Excellent written and oral communication skills Excellent problem solver Strong attention to details Ability to handle numerous projects simultaneously Work as a team player Moderate PC proficiency Ability to type 30 wpm High school diploma or general education degree (GED) Equal Opportunity Employer