Dispatcher - CSR - Customer Service Rep

Dispatcher

• CSR•Customer Service Rep The AC Guy of Tampa Bay, Inc.

Largo, FL Job Details Full-time $20

• $24 an hour 3 days ago Benefits Profit sharing Paid holidays Health insurance Opportunities for advancement Qualifications Phone communication Greeting customers Data entry Order placement CRM system proficiency Appointment scheduling Entry level Client interaction via phone calls Full Job Description Our amazing team is looking for a full-time Dispatcher
• CSR•Customer Service Rep to help our customers schedule appointments.

Join us at The A/C Guy of Tampa Bay in Clearwater, FL. Keep reading to learn more about what we can offer you!

Schedule:

This HVAC dispatch position works Monday-Friday, 8 am to 5 pm . The schedule is very flexible during office hours with up to 40-45 hours per week .

Pay:

This phone customer service position earns a competitive wage of $20.00 to $24.00 per hour . Top performers earn $30+/hr.

Benefits:

We provide amazing benefits and perks , including a health plan, supplemental insurance, bonus opportunities, profit sharing, vacation pay, paid holidays, and ongoing training. If this sounds like the right HVAC dispatch opportunity for you, apply today!

ARE YOU A GOOD FIT?

Are you detail-oriented? Can you easily connect with people over the phone? Do you have a warm, friendly demeanor? Can you manage multiple competing priorities while staying organized and consistently meeting deadlines? If yes, you might just be perfect for this HVAC dispatch position!

WHAT WE NEED FOR A DISPATCHER

• CSR•CUSTOMER

SERVICE REP

Proficiency with computer programs Customer service experience

Inbound and Outbound Call Support Preferred:

CRM Data Entry Preferred:

Billing experience

WHAT DO YOU DO AS A DISPATCHER

• CSR•CUSTOMER

SERVICE REP?

As a CSR

• Customer Service Rep, you serve as the welcoming voice of our company.

Your friendly attitude gives each client you interact with a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details-customer concerns, monitor voicemails, respond to emails, and send appointment confirmations.

Additional duties include:

Follow up calls for billing, registering equipment and entering data, processing warranties and tracking of such, dealing directly with cities and clients on permitting, ordering HVAC equipment and supplies for the office. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service !

LEARN ABOUT OUR COMPANY

The A/C Guy of Tampa Bay was founded by Gregg Bowman in 2009, during the beginning of the recession. He answered a calling for a huge need in the Tampa, FL market-fairly priced and high-quality residential and commercial heating, air conditioning, and indoor air quality services. Our vision has never been about simply making money. We truly believe in treating each client as if they were a member of our family and delivering them an experience unlike any they can get anywhere else. We value integrity, honor, and team player dynamics. We have created a warm friendly atmosphere where it feels like you are working with family . We are proud to promote from within and give all employees the opportunity to advance and grow . If you feel that you would be right for this HVAC dispatch job, apply now! We can't wait to hear from you!

Location:

33765