Imaging Customer Service Specialist

Imaging Customer Service Specialist Lee County Government - 3.6 McGregor, FL Job Details Full-time $35,360 - $41,600 a year 1 day ago Benefits Employee discount Qualifications Managing customer accounts Image processing Phone communication Payment processing Research Data entry Multi-line phone systems Technical Proficiency Entry level Client interaction via phone calls Full Job Description JOB Lee County's Department of Transportation, Tolls Division, is seeking a dependable, detail-oriented candidate to join our team. This position is responsible for reviewing and processing license plate images and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is conscientious, proficient with technology, comfortable handling incoming calls, and committed to delivering excellent customer service.

EXAMPLE OF DUTIES

What You Will Do(All duties below are required as part of this position)Image Review & Toll Processing Review vehicle license plate images collected from Toll Plaza cameras Accurately enter plate details from all U.S. states and Canadian Provinces (letters, numbers, state, plate type) into specialized softwareMark unreadable images using system codes.

Report image issues or patterns to a supervisor.

Research transactions to identify vehicle owners.

Responsible for meeting output standards established by Tolls ManagementCustomer ServiceHandle a high-volume of inbound customer calls using a multi-line phone system.

Update and manage customer accounts, process applications, and renewals for Leeway transponders.

Process Pay-by-Plate transaction payments, and assist with customer inquiries and complaintsExplain Leeway discount programs, account options, and toll enforcement policies.

General DutiesMaintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA).Handle confidential customer information with discretionComplete other duties as assigned

SUPPLEMENTAL INFORMATION

Work Schedule:

Full-time:

40 hours per weekMonday-Friday, 10:00 AM to 6:30 PMSome weekend work may be needed during busy timesWhy Join Us?

Support your local community through reliable toll processing and service.

Be part of a fast-paced and detail-oriented team.

Learn valuable skills in image review, data entry, and public service.

About the DepartmentThe Lee County Department of Transportation (DOT) is responsible for maintaining and operating the county's transportation infrastructure to ensure safe, efficient, and reliable travel for residents and visitors. Within DOT, the Toll Operations team supports the county's toll facilities by managing electronic toll collection systems, reviewing toll transactions, and providing customer service for Pay-by-Plate users and LeeWay account holders. The department plays a critical role in roadway funding, customer support, and operational accuracy while upholding public trust through secure data handling and responsive service.

About Lee County:

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.