Client Services Specialist

We are looking for a dedicated Client Services Specialist to join our team in Miami, Florida. In this role, you will play a pivotal part in supporting clients and ensuring they receive the assistance they need, while maintaining confidentiality and a high standard of conduct. This is a Contract to permanent position within the detail-oriented services industry, offering the opportunity to grow and contribute to our mission of providing exceptional legal support.

Responsibilities:

• Conduct interviews with clients to assess their needs and circumstances.
• Screen applicants for eligibility and provide guidance on next steps.
• Refer clients to appropriate resources or services based on their specific situations.
• Distribute educational materials and general information to applicants for self-help purposes.
• Assist with clinics and outreach events organized by the program.
• Perform intake duties at designated outreach sites as required.
• Communicate effectively with clients, ensuring respect and confidentiality are upheld.
• Utilize the case management system to manage and document client interactions.
• Collaborate with team members to promote a spirit of teamwork and cooperation.
• Adhere to supervisor directions and organizational protocols in daily tasks.