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4-40 Customer Service Representative-Insurance Industry
Job
Auto Buyers Insurance Agency
Naples, FL (In Person)
$44,720 Salary, Full-Time
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Job Description
Job Overview As an independently owned insurance agency, we are seeking an individual who thrives in client assistance and a fast-paced office setting. Preferably with Insurance Industry experience as well as a 2-20 General Lines Agent License or desire to obtain one. Duties Respond promptly and professionally to inbound customer inquiries via phone and email. Assist clients with policy questions, claims processing, billing issues, and coverage options. Conduct outbound calls to follow up on client requests, verify information, or promote additional services. Maintain detailed and accurate data entry records using Microsoft Office tools and specialized insurance software systems. Demonstrate excellent phone etiquette and active listening skills to understand client concerns. Support client onboarding by guiding new policyholders through the setup process and explaining coverage details clearly. Qualifications Proven experience in customer support roles within the insurance industry or related fields. Strong communication skills in English; bilingual abilities are a plus for serving diverse client bases. Familiarity with Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and documentation. Excellent phone etiquette, active listening skills, and the ability to convey information clearly and confidently. Join us in delivering outstanding service that makes a difference! We value energetic individuals who thrive on helping others and excel in fast-paced environments. If you're passionate about customer support, possess excellent communication skills, and are eager to grow your career in the insurance industry, we want to hear from you!