Customer Service Representative

Customer Service Representative (CSR) Sergeants Electric - 1075 Innovation Ave, North Port, FL 34289 Join a Growing Company That Actually Values Its Team At Sergeants Electric, we know our Customer Service Representatives have the first impression of our company — and one of the biggest reasons customers choose us and keep coming back. We are looking for a high-energy, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people. If you're someone who can handle a busy phone line, stay positive under pressure, and create an outstanding customer experience while keeping schedules running smoothly, we want to meet you. Pay & Schedule $17-$22 per hour (based on experience)

Full-Time Position Schedule:

Monday-Friday | 7:30 AM - 5:00 PM Rotating On-Call Schedule Required What You'll Do Answer inbound customer calls professionally and efficiently Make outbound to customers on follow up recommendations or schedule annual maintenance Schedule and dispatch service appointments Communicate clearly with customers and technicians Handle emergency and priority scheduling situations Follow up with customers regarding appointments and service Maintain accurate customer information and notes Support the team in delivering an exceptional customer experience Help maximize schedule efficiency and booking opportunities What We're Looking For Previous CSR, call center, dispatching, or office experience preferred Strong communication and phone skills Ability to multitask in a fast-paced environment Positive attitude and team mentality Strong organizational and computer skills Professional and dependable Ability to remain calm and solution-focused during busy periods Experience in home services or Service Titan or House Call Pro is a plus, but not required Why People Love Working Here Stable, Year-Round Work We are a growing company with consistent demand and long-term opportunity. Strong Team Environment We work together, support each other, and value every role in the company. Organized Operations Our office and field teams are structured to help everyone succeed. Growth Opportunities We believe in promoting from within and helping our employees grow professionally. Great Company Culture Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work. If you're looking for an opportunity to grow your accounting career with a company that values its people and promotes from within, we'd love to hear from you.