Customer Satisfaction Specialist

Vaco is hiring for a

Customer Satisfaction Specialist Location:

Oakland Park, FL Compensation:

$28.15/hour ($58,552/annually)

DELIVERABLES & RESPONSIBILITIES

Provides outstanding customer experience Goes above & beyond to build customer relationship with new & returning customers Responsible for inbound/outbound calls and written customer correspondence Provides technical support, and demonstrates solid knowledge and understanding of company products Maintains professional demeanor and customer focus at all times when representing the company Timely and accurately processes product, service orders, and RMA's Completes order transactions and forwards orders to be filled Provides effective admin support Assist with maintaining and organizing customer order and invoice files Assists with maintaining a cleaned and organized CS Dept Performs other duties as assigned

QUALIFICATIONS

(Education, Experience & Skills) Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate) Superior interpersonal and communications skills (oral & written) Electromechanical aptitude (highly desired) Customer service oriented , able to work in a fast paced environment while dealing with stressful situations Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.) Intermediate to Advanced Data Entry skills, with attention to detail & accuracy Highly motivated and results oriented individual able to work independently and as a team Demonstrated efficient Time Management and Organization skills Demonstrated Analytical and Problem Solving/Resolution skills Intermediate Math and Reading Comprehension skills Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.