Customer Service Representative Mid Florida Materials

Job Description Help for Job Description. Opens a new window. Veterans Preference General Description. This position will provide customer service support for Mid Florida Materials. The Customer Service Representative will be responsible for providing customer support, document reviewing, and data entry in a fast-paced environment.

Essential Duties and Responsibilities:

Schedule incoming service requests by creating work orders into system Route and track submittals, verify purchase orders, and tag work orders in various customer portals Resolve any customer issues and manage composure in escalating situations Respond to customer inquiries in a professional and timely manner Collaborate with other team members and assist other CSRs with overflow Business casual and conservative attire

Additional Duties May Include:

Fully support and be the back end for the sales team Process monthly roll-off rental charges Take credit card payments New customer account creation/set up Save service agreements, authorization forms and customer documents in the ERP Provide excellent customer service Answer phone calls and ensure calls and messages are resolved appropriately Ensure accuracy in all tasks Assist the Billing team with questions to ensure accurate billing to our customers Assist accounting with invoice collections and service billing discrepancies Other office duties as assigned and requested General. To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Attributes. PC Skills and basic excel knowledge Ability to multi-task, prioritize, and manage time Customer service communication via phone and email Handle a high volume of requests in a fast-paced environment Follow communication procedures, guidelines, and policies Education and/or Experience. This position typically is not an entry-level career: A high school diploma or general education degree (GED) is preferred. One year of experience, three years' general office experience preferred Must be able to understand work directions and communicate with job site supervisors and fellow employees. Written and verbal communication skills. Must be well organized and detail oriented. Must be able to work with constant interruption. Must be proficient with MS Office to include Word, Excel and PowerPoint. Physical Demands. The following physical demands are representative of those that must be met by a Customer Service Representative, to successfully perform the essential functions of this job. Frequent ability to sit for prolonged periods of time; Frequent ability to talk and hear, both in person and by telephone; Frequent ability to operate standard office equipment, using hand and arm dexterity; Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. Infrequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed; Infrequent ability to lift general office documents and materials, up to 10 pounds Work Environment. The work environment characteristics described below are representative of those that a Customer Service Representative encounters while performing the essential functions of this job. Work is performed predominately indoors. Work environment periodically exposes the employees to elevated levels of noise, grease, and dust that is typically associated with a construction project. Employees occasionally work near heavy equipment and moving machinery. Some exposure to a variety of substances commonly found on construction sites such as form oil, grease, curing compounds, gasoline, diesel fuel and ready mixed concrete. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote a Drug-Free Workplace.

Work Schedule:

Hours Not Specified Salary:

$18.00 - $23.00 per hour DOE (Depends on Experience)

Apply:

Via Company Website (Address provided below)