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CUSTOMER SERVICE REPRESENTATIVE I - BILINGUAL - 73005061
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State of Florida
Orlando, FL (In Person)
$44,130 Salary, Full-Time
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Job Description
Requisition No:
876940Agency:
Department of RevenueWorking Title:
CUSTOMER SERVICE REPRESENTATIVE I
•BILINGUAL•73005061Pay Plan:
Career ServicePosition Number:
73005061Salary:
$38,760.36•$49,501.08 / annuallyPosting Closing Date:
06/08/2026 Total Compensation Estimator ToolFlorida Department of Revenue Child Support Program Customer Service Representative I•Bilingual Orlando This is an Internal Agency Advertisement. The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.JOB SUMMARY
This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.Your duties would include:
Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentationMINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue. Experience processing information using a computer system. Experience conducting research and analyzing information to make decisions.• Experience communicating with others to gather information.• Ability to speak, read and write effectively in English and Spanish.SUBSTITUTIONS
•Relevant education may substitute for the required experience.PREFERENCES
Experience with negotiation techniques in a business setting.SPECIAL NOTES
This position requires all duties to be performed by speaking, reading and writing effectively in English and Spanish. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. Standard workday of 8am•5pm, Monday through Friday. May require you to work outside your regular work schedule.SALARY:
$38,760.36•$49,501.08BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACTINFORMATION
Mayrin Figueroa, (321) 347-3100, Mayrin.Figueroa@floridarevenue.com
SCREENING DISCLAIMER
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT
If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.CANDIDATE POOL
Future vacancies may be filled from this advertisement for a period of up to six months.CRIMINAL BACKGROUND CHECKS
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.REMINDER
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.