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Medical Customer Service Specialist (MCSS)
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Florida Health Care Plans, Inc.
Palm Bay, FL (In Person)
Full-Time
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Job Description
POSITION SUMMARY
The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).QUALIFICATIONS
Education, skills and experience:- High school diploma or equivalent
- Previous medical office experience preferred
- Ability to demonstrate excellent customer service
- Experience with computers and the ability to learn, navigate and function in various computer applications
- Strong, clear, English telephone and oral communication skills
- Ability to multi-task successfully and efficiently
- Ability to maintain confidentiality and to comply with HIPAA guidelines
- Minimum typing speed of 30 wpm required
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