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Customer Service Representative
Job
Fuse Lenses
Palm Harbor, FL (In Person)
$35,360 Salary, Full-Time
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Job Description
Customer Service Representative 32050 Us Highway 19 North, Palm Harbor, FL 34684 $16
- $18 an hour
- Full-time $16
- $18 an hour
- Full-time
- All applicants please take this survey when applying: https://go.cultureindex.com/s/dgTiR1NtXW Your application will only be considered if this is completed.
Overview:
A company is only as good as its customer service. That's where you come in! Fuse Lenses is a growing e-commerce company in the sunglasses space of 30+ employees located in Clearwater, FL that ships out hundreds of orders worldwide daily! We are looking to add someone to our customer service team who is community-focused, curious, and enjoys the outdoors. Our customer service team is focused on online tickets, with most customer inquiries through email & phone calls. Our offices also include a retail storefront which our team maintains and helps walk-in customers. Training will be provided on all tools that we use for customer requests and order management. Both compassion and dedication to the satisfaction and ease of our customers are critical for this position.Responsibilities:
Standard office and retail duties including greeting customers, operating cash registers, having superior product knowledge, and managing customer orders Assist customers in person, on the phone, and through email using Gorgias Helping to Identify trends and improve on company processes and customer service operations Understanding the voice of the customer to compassionately resolve all inquiries and maintain a high standard of customer serviceQualifications:
Must be able to work an 8 hour shift Monday- Friday, Availability to work 8 hour shift on Saturdays Strong computer skills to include: internet, Gorgias, Slack, Shopify, NetSuite A patient and positive attitude with a desire to build customer loyalty An organized, responsible and detail-oriented work style Clear communication skills both written and verbally 1+ years of customer service experience Preferred experience in sales or marketing Preferred knowledge of the optical industry Preferred experience with related programs Here at Fuse, We are dedicated to helping our customers get back outdoors to experience life and live more fulfilling lives.
- we can't wait for you to apply!
Job Type:
Full-time Pay:
$16.00- $18.