Customer Service Representative

Job Description A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.

Responsibilities:

• Handle all inbound customer calls related to HVAC service and support
• Provide professional, clear, and timely communication to customers
• Gather and document customer information accurately
• Coordinate service requests and escalate issues as needed
• Deliver a consistent, customer-first experience on every interaction We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Strong verbal communication skills
• 1-5 years prior customer service experience
• Experience supporting HVAC, plumbing, electrical, or similar trade industries
• Customer-first mindset
• Familiarity with service dispatch or call center environments
• Experience handling high call volumes