Customer Relationship Support Specialist

Customer Relationship Support Specialist JD International - 3.5 Pompano Beach, FL Job Details Full-time $21 - $24 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Lighting sales Managing customer accounts Customer communication Customer relationship building ERP systems Mid-level Client relationship development Technical support Cross-selling Inside sales HVAC Organizational skills Cross-functional collaboration Account management Order entry Communication skills Technical Proficiency Cross-functional communication Supply chain collaboration Full Job Description A wholesale lighting company established in 1986 is looking to add Customer Relationship - Technical Support Specialists to its team. We have full-time opportunities at our Pompano Beach, FL, and Dallas, TX offices. This is not a cold-calling sales role. The focus is on supporting and growing existing accounts through responsiveness, product knowledge, and strong customer service.

Duties:

Manage and support existing customer accounts Process orders, quotes, and customer requests accurately and efficiently Communicate with customers regarding product availability, lead times, shipment status, and order updates Review and understand product specifications and assist customers with product selection and alternatives Identify upselling and cross-selling opportunities within existing accounts Coordinate with purchasing and warehouse teams regarding inventory needs and stock levels Assist with resolving customer issues related to shipments, backorders, and product substitutions Follow company policies related to credit holds, order releases, and account management Maintain accurate account and order information within ERP systems Work closely with sales, purchasing, warehouse, and management teams to support overall customer satisfaction and sales growth

Skills:

Strong communication and organizational skills Technical aptitude and ability to learn product specifications and lighting terminology Strong attention to detail and follow-through Experience in lighting, electrical distribution, industrial supply, HVAC, plumbing supply, or related industries preferred ERP/order entry experience preferred Prior inside sales or account management experience preferred This role is best suited for someone who enjoys Building long-term customer relationships Solving problems and finding solutions Learning technical products Working collaboratively with multiple departments Being a dependable point of contact for customers

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

Day shift (8 am-5 pm) Monday to

Friday EEO Statement:

JD International Lighting is an equal opportunity employer. All applicants will be provided equal consideration without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status in accordance with applicable federal, state, and local laws.