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Customer Retention Specialist
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Modern Exteriors
Pompano Beach, FL (In Person)
$102,500 Salary, Full-Time
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Job Description
Customer Retention Specialist Modern Exteriors - A workplace you'll love at one of the fastest growing roofing companies in the U.S. Modern Exteriors is one of the fastest growing roofing companies in the country. Our team thrives in a unique environment that balances a genuinely fun and laid-back atmosphere with a high-energy, motivated drive. We believe in working hard and celebrating our wins, fostering a culture where everyone feels empowered to contribute their best in a supportive, yet dynamic, setting. We are currently seeking driven professionals to join our team as a Sales Conversion Specialist for our Target Marketing Department. At Modern Exteriors, we provide the systems, support, and resources necessary for our team to maximize performance and drive revenue. This role plays a direct impact on company success by converting missed opportunities, supporting in-home sales representatives, and protecting scheduled appointments from cancellation. This is a true closer role — not a cold calling or appointment setting position. You will be working with warm opportunities, assisting in live sales situations, and closing deals. With a commitment to excellence, we bring a unique blend of expertise and personalized service to every project. We pride ourselves on our commitment to integrity, outstanding customer service, and a culture that promotes growth from within. Position Overview The Sales Conversion Specialist is responsible for maximizing revenue opportunities generated by Modern Exterior's sales and marketing efforts. This is a closer-focused role , where representatives work with existing opportunities rather than generating new leads. The Target Marketing Department serves as a centralized sales support team that: Assists in-home sales representatives in closing deals Converts previously unsold homeowners into customers Protects scheduled appointments from cancellation Core Responsibilities 1. Rehash Sales Rehash sales involve contacting homeowners who previously received an in-home roofing consultation but did not move forward with the project. The goal is to convert previously lost opportunities into additional revenue. 2. Turn Over (TO) Sales Support During in-home sales appointments, field sales representatives may contact the Target Marketing Department for assistance when a homeowner is hesitant to move forward. In these situations, the Sales Support Specialist speaks directly with the homeowner to help close the sale. Sales Support Specialists act as a secondary closer during these interactions. 3. Cancel At Door (CAD) Calls In some cases, homeowners attempt to cancel an appointment when the field sales representative arrives at the property. Sales Support Specialists speak with the homeowner to prevent the cancellation and encourage them to proceed with the consultation. The goal is to protect scheduled appointments and avoid lost opportunities. Why Join Modern Exteriors? Earning Potential $80,000-$125,000+ annually (base salary + uncapped commission) Training & Support Paid training led by experienced sales leaders Career Growth Clear advancement opportunities in a rapidly growing company Performance-based promotions, not seniority-based Benefits Comprehensive benefits package through a top healthcare provider Health, dental, vision, 401(k), and paid holidays Culture High-energy, team-driven environment that balances fun and performance Industry Recognition President's Club Certification by GAF Compensation Sales Support Specialists are compensated through a combination of base salary and performance-based commission. $25,000 base salary + uncapped commission with $80,000-$125,000+ earning potential. Work Schedule This is a full-time, in-office position with standard hours of 9:00 AM - 5:00 PM, Monday through Friday . The Target Marketing Department operates in coordination with the in-home sales appointment schedule. Between appointment windows, representatives conduct rehash outreach and follow-up calls. Required Skills Successful candidates typically demonstrate: Strong verbal communication skills Ability to handle objections and negotiate pricing Confidence speaking with homeowners Strong attention to detail when documenting deals Ability to remain calm and professional in live sales situations Apply Today We're hiring immediately. If you're ready to step into a true closing role, make great money, and grow your career, apply today. At Modern Exteriors, we provide the foundation for long-term success.