Customer Support Specialist

Customer Support Specialist KSI Collision Parts Pompano Beach, FL Job Details Full-time $18 an hour 1 day ago Benefits Health savings account Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Computer operation Spanish Phone communication Upselling Productivity software Communication skills Technical Proficiency Entry level Order fulfillment Client interaction via phone calls Automotive parts and accessories knowledge Full Job Description Job Description As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Responsibilities:

Handle inbound and outbound calls in a professional manner. Provide accurate information to customers regarding product details, pricing, and availability. Process and manage customer orders and ensure timely delivery. Verify customer information, such as addresses, phone numbers, and email addresses. Provide exceptional customer service to ensure customer satisfaction. Follow up with customers to ensure their needs are met and exceeded. Maintain a thorough understanding of the products and services offered. Work with the sales team to identify opportunities to upsell products and services. Qualifications Prior experience in customer service or call center environment preferred. Excellent communication skills and ability to provide exceptional customer service. Bilingual in Spanish is a huge plus. Strong attention to detail and ability to multi-task. Ability to work in a fast-paced environment and meet deadlines. Strong computer skills and proficiency in Microsoft Office Suite. Familiarity with automotive parts and repair industry is a plus. Ability to work flexible hours, including weekends and holidays as needed. Benefits KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners. The Customer Support Specialist at KSI Auto Parts will work 5 days a week, 8 hours per day, with a flexible schedule that may include evenings and weekends. The call center operates Monday through Friday from 11:00am-8:00pm.