Customer Service Rep I

This position is responsible for assisting customers and personnel with Utility Billing related matters providing customer support via telephone, electronic mail, facsimile, postal mail and in person. Processes all payments for the City on Tyler/Munis system. Those functions actually required to perform this position, the removal of which would fundamentally change the job. These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Provides customer service for the City and resolves issues or forwards issues to proper personnel.
• Receives and process utility payments and deposits, building permits, occupational licenses, new service impact fees, parking violations, animal citations, garage sale permits, animal tag licenses, accounts receivable, and other payments submitted by other departments within the City for city-related business.
• Processes new service for utility accounts as requested. Closes existing utility accounts as requested. Collects necessary documents to support either request and inspects to ensure its authenticity, accuracy, and completion.
• Processes impact fees and deposits for new construction. Generates proper work orders to ensure meter sets for water and reclaimed water services.
• Receives, sorts, and processes mail using scanner system.
• Generates work orders for meter related issues.
• Maintains records as needed.
• Maintains cash drawer by accurately balancing daily and generating proper reports.
• Performs related work as required.

These additional duties may be representative of tasks typically performed by those in a lesser or more advanced job grade. T his position is part of the City's Emergency Management Team and, as such, shall be expected to perform all duties that are assigned during an emergency management operation. Any additional compensation, above the normal weekly salary, shall be outlined by the City Manager in the City's Emergency Management Activation and Emergency Declaration. Failure to appear to perform emergency management assignments and to work assigned shifts as scheduled by the City's Emergency Management Personnel or individuals designated by the City Manager to assign such functions will result in disciplinary action up to and including termination. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education and Experience

• High school diploma or general education degree (GED).
• Two (2) years related experience and/or training in utility customer/public relations
• Equivalent combination of education and experience. Knowledge of utility services billing, municipal laws, policies and practices.
• Knowledge of bookkeeping and clerical principles and methods.
• Ability to follow and interpret instructions furnished in written and oral format.
• Ability to respond effectively to the most sensitive inquiries or complaints. .
• Ability to communicate effectively both orally and in writing.
• Computer skills, including experience in software applications appropriate to this position.