Customer Service Representative

Hallett Insurance LLC is a family-owned and operated independent insurance agency serving clients throughout St. Augustine and the surrounding Florida communities. Our agency is built on long-standing client relationships, attentive service, and a team-oriented culture. We are seeking an experienced professional to join our office and help us continue delivering the personalized service our clients have come to expect. Position Summary The Customer Service Representative serves as a primary point of contact for our clients, providing knowledgeable support and ensuring a high standard of service across every interaction. This role requires a licensed insurance professional with prior agency experience who can independently handle policy servicing, client communication, and carrier coordination with accuracy and professionalism. The position also includes identifying opportunities to enhance client coverage and supporting the agency's continued growth through quality service and account development. Key Responsibilities Service an established book of personal and commercial lines clients Process endorsements, cancellations, reinstatements, and policy changes through carrier portals and the agency management system Issue certificates of insurance, evidence of property, and auto identification cards Conduct renewal reviews and coordinate remarkets when appropriate Prepare quotes for new business and review existing accounts for coverage gaps or additional lines that may benefit the client Assist clients with first notice of loss and guide them through the claims process Resolve billing inquiries, payment matters, and coverage questions Communicate professionally with carrier underwriters, MGAs, and wholesale brokers Maintain accurate and thorough documentation of all client interactions in the agency management system Manage suspense items, follow-ups, and renewal pipelines with minimal oversight Preferred Qualifications Active Florida 2-20 General Lines , 20-44 Personal Lines , or 4-40 Customer Representative license Minimum of two (2) years of experience as a CSR, account manager, or producer within an independent or captive agency Proficiency navigating carrier portals, comparative raters, and an agency management system Strong attention to detail and accuracy in documentation Professional verbal and written communication skills Ability to manage workload independently in a fast-paced office environment Compensation and Benefits Hourly rate of $20.00-$27.00 , commensurate with experience and licensing Health insurance reimbursement plan 401(k) retirement plan One week of paid time off plus observed office holidays Continuing education support for license renewal Monday-Friday schedule with no evening or weekend hours Schedule and Location Full-time, Monday through Friday during standard business hours On-site position at 4475 US-1 South, Suite 503, St. Augustine, FL 32086 This is not a remote or hybrid role

Pay:

$20.00 - $27.00 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Insurance:

2 years (Preferred)

License/Certification:

Florida 2-20, 20-44 or 4-40 (Preferred)

Work Location:

In person