Customer Service Representative

Job Description Help for Job Description. Opens a new window. We are looking for a compassionate Customer Service Representative to serve as a welcoming first point of contact for clients seeking behavioral health support in St. Petersburg, Florida. This contract-to-permanent opportunity is ideal for someone who can provide calm, respectful service in sensitive situations while keeping front-desk and scheduling activities organized. The person in this role will help create a positive experience for clients, visitors, and staff by combining strong communication skills with accuracy, courtesy, and empathy.

Responsibilities:

? Welcome clients, visitors, and team members with a detail-oriented and supportive approach at designated outpatient sites. ? Manage check-in and check-out activities efficiently while verifying and updating client information for accuracy. ? Coordinate appointments for clients and providers, including outreach for confirmations and follow-up related to missed visits. ? Accept payments, provide receipts, and reconcile the cash drawer at the end of each assigned shift. ? Partner with clinical teams to help maintain smooth movement of clients through scheduled services and address pending concerns. ? Carry out assigned opening and closing tasks to keep the front office prepared for daily operations. ? Route incoming faxed documents and support timely administrative distribution when needed. ? Gather client feedback through satisfaction surveys and support accurate data entry in agency systems. ? Travel to other local service locations when coverage is needed, with mileage reimbursement provided for eligible daytime travel.