Customer Service Representative

Customer Service Representative Coton Colors - 3.2 Tallahassee, FL Job Details Full-time 22 hours ago Benefits Health insurance Paid time off Parental leave 401(k) matching Employee discount Life insurance Referral program Qualifications Live chat Customer relationship building Interpersonal skills Sales Phone communication Administrative experience Data management Attention to detail Customer support ticket management Individual consumer customer service Associate's degree Full Job Description

JOB OVERVIEW

Customer Service Representatives is responsible for managing the relationships with our customers across all audiences—retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service, and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.

DUTIES AND RESPONSIBILITES

(but are not limited to) :

RETAIL CUSTOMER MANAGEMENT

Serve as the main point of contact for assigned retail eCommerce and in-store customers and Flagship Store locations Provide multi-channel communication (in person, phone, live chat, email, fax, and company systems); handle multiple communication sessions simultaneously with timely, quality responses Execute full account management including customer onboarding/deboarding, training, order maintenance, account data, and issue logging for future reference or follow-up Deliver excellent customer service: order information, placement, and inquiries; promotion rules and regulations; product and shipping information; and problem resolution to ensure satisfaction Proactively execute and strategize customer touchpoints to retain and grow customer relationships while driving sales Assist with eCommerce block planning and execution Assist with front desk duties such as greeting visitors and answering internal office calls

WHOLESALE ACCOUNT SUPPORT

Manage incoming wholesale communication: receive, log, and route inquiries to appropriate Sales Representatives for handling Assist in assigning wholesale accounts to Sales Representatives and coordinate follow-up as needed Perform customer and company data management and reporting across all account types Execute full account management including customer onboarding/deboarding, training, order maintenance, account data, and issue logging for future reference or follow-up Deliver excellent customer service: order information, placement, and inquiries; promotion rules and regulations; product and shipping information; and problem resolution to ensure satisfaction Proactively execute and strategize customer touchpoints to retain and grow customer relationships while driving sales

SALES & ADMINISTRATIVE SUPPORT

Assist Sales Representatives with goal setting, appointment scheduling, corporate travel, and corporate events Support customer communication regarding sales initiatives, promotions, and campaigns Participate in company-wide events including trade shows, conventions, and sales events

REQUIREMENTS

College Degree 1-2 years of experience in customer service and/or sales field, retail a plus

REQUIREMENTS

Eager to learn and grow Quick learner and ability to retain information Hardworking with an internal drive to meet and exceed goals Nimble, while remaining calm and using good judgement Attention to detail and accuracy Strong creative thinking in an effort to recognize and solve a problem Ability to work closely with a team Excellent verbal and written communication Ability to work under pressure Uphold and exemplify the Coton Colors core values and image

Job Type:

Full-time Benefits:

401(k) matching Employee discount Health insurance Life insurance Paid time off Parental leave Referral program

Education:

Associate (Required)

Experience:

Customer Service:

2 years (Required)

Location:

Tallahassee, FL 32308 (Required)

Work Location:

In person