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Customer Service Lead
Job
Totum Market and Eatery
Tampa, FL (In Person)
$39,520 Salary, Full-Time
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Job Description
Customer Service Lead Totum Market and Eatery Tampa, FL Job Details Part-time | Full-time $18 - $20 an hour 19 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Retail sales transactions Customer communication Sales Merchandising High school diploma or GED Cash register Cash register operations Organizational skills Full Job Description Position Summary The Customer Service Lead assists the Front End Manager in overseeing the store's front-of-house operations, including cashiering, customer service, checkout efficiency, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a main point of customer contact, this position plays a uniquely important role in the overall success of the store. Key Responsibilities Support front end team members, including training, coaching, and delegating daily tasks. Work with the Front End Manager to streamline the customer experience through fast, friendly, and accurate checkouts. Train, coach, and encourage staff to maintain high performance and customer service standards. Handle customer concerns, complaints, and service recovery professionally and efficiently. Perform the cash handling operations of the store, including making bank deposits and setting up tills. Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas. Resolve operational issues quickly to maintain service levels. Coordinate with store leadership to support overall store operations and customer satisfaction goals.. Qualifications 2+ years of relevant industry experience, including cash handling/management. Basic computer, POS, and cash management knowledge Strong problem‑solving skills with the ability to make quick, effective decisions Excellent communication and organizational skills Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays Knowledge of food safety regulations preferred High school diploma required Physical Requirements Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.