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Customer Service Representative (CSR) HVAC, Plumbing & Electrical
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HVAC Company
Tampa, FL (In Person)
$78,000 Salary, Full-Time
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Job Description
Customer Service Representative (CSR)
- HVAC, Plumbing & Electrical HVAC Company Tampa, FL Job Details Full-time $25
- $50 an hour 23 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Qualifications Objection handling (sales technique) Phone communication Service scheduling Customer support specialist experience Client interaction via phone calls Full Job Description Customer Service Representative (CSR)
- HVAC, Plumbing & Electrical
SIGNING BONUS OF
$2,000 available for the right candidate that meets the requirements below. This signing bonus will be paid outAFTER 30
days on the job. If you are looking for a sign on bonus upfront, DONOT APPLY.
This is not a money grab. This is a stable position with long term upside for the right person. Minimum 2 years of CSR experience in HVAC, Plumbing, Electrical, Roofing, Restoration, or similar home services industry Top Home Services Company Seeking Experienced CSR with Proven Booking Performance Are you a high-performing Customer Service Representative with experience in HVAC, Plumbing, Electrical, Roofing, Restoration, or another home services call center? Do you consistently rank among the top performers in booking appointments and converting inbound calls? If you are competitive, performance-driven, and motivated by bonuses and earning potential, we want to hear from you. What You'll Do Answer inbound customer calls Convert service inquiries into booked appointments Maximize booking percentages while providing exceptional customer service Overcome objections and create urgency Follow company call-handling procedures and scripts Rehash unsold estimates and missed opportunities Work closely with dispatch and management to maintain a full schedule Support HVAC, Plumbing, and Electrical service departments Requirements Minimum 2 years of CSR experience in HVAC, Plumbing, Electrical, Roofing, Restoration, or similar home services industry Proven track record of high booking percentages Strong phone, communication, and sales skills Ability to thrive in a fast-paced environment Reliable attendance and professional demeanor Experience with ServiceTitan or similar home service software preferred Schedule Full-time position Must be available for occasional evenings, weekends, holidays, and after-hours coverage Participation in an on-call rotation is required Additional compensation opportunities available for after-hours responsibilities Compensation & Benefits Competitive hourly pay based on experience Performance-based bonuses Growth and advancement opportunities Stable, year-round work Supportive team environment Who Succeeds Here?Our best CSRs are:
Competitive Goal-oriented Money motivated Coachable Accountable Focused on results Passionate about delivering great customer service We measure performance and reward top performers.Application Questions Please include:
Years of home services CSR experience Industries worked in Average booking percentage achieved Highest booking percentage achieved Experience with ServiceTitan or other call center software Indeed Knockout Questions How many years of HVAC, Plumbing, Electrical, Roofing, or Restoration CSR experience do you have? What was your average booking percentage over the past 12 months? Have you used ServiceTitan? Are you willing to participate in evening, weekend, holiday, and after-hours rotations? What is your desired hourly compensation? Only applicants with home services call center experience will be considered.Pay:
$25.00- $50.