Customer Service Representative

Job Description About the Company Our client is a leading provider of software solutions that support government agencies, including Departments of Revenue and motor vehicle organizations. Their platforms help streamline processes such as tax document handling, payment processing, and temporary vehicle registration/tag issuance, improving efficiency and accuracy for both agencies and end users. As they prepare for a major system go-live on July 15, they are expanding their customer support team to assist users during implementation and beyond. Position Overview We are seeking a Customer Service Representative to support customers using our client's systems. This role will focus on handling inbound inquiries via phone and email, assisting users with account setup, troubleshooting basic issues, and ensuring a smooth onboarding experience as the new system launches. This is a high-impact, customer-facing role ideal for candidates who thrive in fast-paced environments and enjoy helping users navigate new technology. Key Responsibilities

•  Respond to inbound customer inquiries via phone and email in a timely and professional manner
•  Assist customers with system setup, account access, and onboarding support
•  Troubleshoot basic user issues and escalate more complex concerns when needed
•  Provide clear guidance on system functionality and processes
•  Document customer interactions and maintain accurate records in internal systems
•  Support customers during a high-volume system go-live period (July 15)
•  Deliver a positive customer experience while maintaining efficiency and accuracy We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  1+ years of customer service experience (call center or support environment preferred)
•  Strong written and verbal communication skills
•  Comfortable handling a high volume of phone calls and emails
•  Ability to learn new systems and explain processes clearly to customers
•  Strong problem-solving skills and attention to detail
•  Ability to work in a fast-paced, deadline-driven environment
•  Experience supporting software, SaaS platforms, or government-related systems
•  Previous experience in DMV industry