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Customer Service Represenative
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Thrive Pet Healthcare
Titusville, FL (In Person)
$33,280 Salary, Full-Time
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Job Description
Description Customer Service Representative Part-Time Young's Animal Hospital Titusville, FL About You You'll play an important role in pets' lives by creating a welcoming, compassionate experience for clients and their pets from the moment they enter our hospital. As the first point of contact, you'll help ensure smooth daily operations by managing appointments, communicating with clients, coordinating patient flow, and supporting our veterinary team. Your ability to provide exceptional customer service helps strengthen the bond between our hospital, our clients, and their beloved pets. The success of our patients' care matters to you, and your success matters to us. Your Experience & Skills High school diploma or equivalent required Previous customer service experience r equired ; veterinary or medical office experience preferred Excellent verbal and written communication skills Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Proficiency with computers, scheduling systems, and basic office software Ability to remain calm, compassionate, and professional in emotionally charged situations Positive attitude and commitment to teamwork Young's Animal Hospital is looking for a Customer Service Representative to join us as part of the Thrive Pet Healthcare community. At Young's Animal Hospital, you'll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources. About The Hospital Young's Animal Hospital is a general practice located in Titusville focusing on routine wellness and urgent care services. Our hospital has a fast-paced work environment, and we pride ourselves on same-day availability for our clients and patients. Compassion, teamwork, adaptability, accountability, and exceptional customer service are all equally important. We are open Monday through Friday from 8 AM to 6 PM and Saturday 8AM-1PM , serving Titusville and the surrounding Space Coast communities. You're Willing And Able To Greet clients and patients warmly and professionally upon arrival Answer multi-line phone systems and respond to client inquiries promptly and accurately Schedule, confirm, and manage appointments efficiently Check patients in and out while maintaining accurate client and patient records Process payments, invoices, estimates, and financial transactions Communicate effectively with veterinarians and medical staff to coordinate patient care and client needs Educate clients regarding hospital services, wellness programs, preventative care, and Thrive Membership options Assist in maintaining complete and accurate medical records using practice management software Handle sensitive situations with empathy and professionalism, including urgent care and end-of-life discussions Support a positive client experience while helping maintain efficient patient flow Maintain a clean, organized, and welcoming reception area Be willing to guide, mentor, and support fellow team members You'll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and advance your career through: Our vast, diverse, and free library of continuing education courses
- ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Career development opportunities across Thrive's nationwide network of hospitals And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment.
- Our Care In Action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short
- and long-term disability plans, we offer eligible team members: Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr
- ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support, and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Some benefits shown are only for full-time team members who work 30 hours or more per week.
- 1 7 per hour .