Contact Center Representative I

Job Description Help for Job Description. Opens a new window. Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Schedules patients for medical office visit appointments. Transfers callers to appropriate department/location when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems. Verifies patient data and insurance to ensure it is updated for accurate billings. Handles patient concerns or refers to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for the practitioners. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Meets or exceeds requirements for Contact Center Representative I. [Required]
• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

[Preferred]