Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. ShopWorks, part of the Fullsteam organization, is the leading all-in-one business software solution created specifically for the embellished products industry, including screen printers, embroidery companies, digital printers, award companies, and promotional product companies, started in 1993. Today, ShopWorks' OnSite business software helps over 850 of the most successful embellished products companies grow their business by streamlining and improving management of sales orders & quotes, production scheduling & management, purchasing & inventory, receivables & payables, and accounting & financials. ShopWorks is committed to bringing passion and customer focus to the business. ShopWorks is located in West Palm Beach, FL.
Our work environment includes:
Modern office setting Growth opportunities Relaxed atmosphere On-the-job training Job Summary:
ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management software. Primary Responsibilities:
Answer customer calls and respond to their emails in a timely manner Assist customers with upgrades, migrations, or archives Research and troubleshoot customer issues Test and document glitches in the software Assist customers with various questions and tasks Skills & Competencies:
Working knowledge of Windows and Mac-based computers with a willingness and capability to learn more. Basic understanding of databases and how they work. Comfortable using email and other communication tools like Slack. Working knowledge of Microsoft Office products. Excellent phone communication skills. Excellent time management skills. Ability to problem-solve on their own. Ability to learn an enterprise-level business software program by using videos, software, and some one-on-one personal training. Willingness to be trained. Desire to assist customers in a friendly and helpful manner. Good work ethic, punctual, and accountable. Ability to work either alone or in a team environment to solve customer problems. Basic accounting knowledge is a plus. Minimum Qualifications:
High school diploma or equivalent; some college preferred Experience in a support environment is a plus Foundational knowledge in software troubleshooting Note:
This role requires working from our main office located in downtown West Palm Beach. Compensation:
$14-$21 /Hour Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam:
Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.
