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Customer Service Representative / Order Support
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Digital Printing Solutions Inc
Winter Park, FL (In Person)
Full-Time
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Job Description
Customer Service Representative / Order Support Digital Printing Solutions Inc - 3.0 Winter Park, FL Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Interpersonal skills Phone communication Sales order data entry Microsoft Office Attention to detail Customer support Productivity software Full Job Description Digital Printing Solutions (DPS) is looking for a full-time Customer Service Representative to join our team in Winter Park, FL. This position is a key part of our daily production workflow. The right person will help customers, process print orders, answer phones, enter job details accurately, and work closely with our production team to make sure orders move smoothly from start to finish. Printing industry experience is highly preferred, especially experience with digital or offset print order processing. Strong computer skills and prior customer service experience are required. Responsibilities Assist customers by phone and email in a professional, friendly manner Enter and process customer orders accurately Review order details, job specifications, quantities, due dates, and customer notes Communicate with production staff to help keep jobs moving on schedule Follow up with customers as needed regarding order questions, proofs, timelines, or job status Help maintain organized records and accurate job information Support the team with various administrative and customer service tasks as needed Qualifications Prior customer service or support experience required Strong computer skills required, including order entry and Microsoft Office Printing industry experience highly preferred Experience with digital printing, offset printing, print order processing, or print production workflows is a strong plus Excellent attention to detail Professional and friendly phone etiquette Dependable, reliable, and punctual Able to multi-task in a busy office environment Comfortable sitting, using a computer, and answering calls throughout the day Positive attitude and willingness to work as part of a team Schedule Full-time Day shift Monday through Friday Occasional overtime may be required This is an in-person position at our Winter Park, FL location Reliable commute to Winter Park, FL 32792 is required