Dispatcher and Customer Service Representative

Dispatcher and Customer Service Representative Bert Normans Plumbing Inc. Yulee, FL Job Details Full-time $15 - $20 an hour 1 day ago Benefits 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Phone communication Customer service English Dispatching Maintenance task scheduling Single-shift scheduling Rotation scheduling Full Job Description Dispatcher / Customer Service Representative Help People While Building a Great Career! About Us We are an established, full-service residential and commercial repair plumbing company dedicated to providing reliable, high-quality plumbing solutions to our community. Our team is committed to excellence, safety, teamwork, and exceptional customer service. As we continue to grow, we are looking for a motivated and enthusiastic Dispatcher / Customer Service Representative to join our team. This is an exciting opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career with a company that supports employee growth and development. Position Overview As our Dispatcher / Customer Service Representative, you will be the vital connection between our customers, technicians, and office team. This dynamic role combines customer service, scheduling, and dispatching responsibilities to ensure our customers receive prompt, professional service and our field technicians operate efficiently. No experience is necessary! We are willing to train the right person. If you have a positive attitude, strong work ethic, and eagerness to learn, we want to meet you. Responsibilities Answer incoming customer calls and provide outstanding customer service. Schedule and coordinate plumbing service appointments. Dispatch technicians efficiently using scheduling and GPS-based software. Communicate appointment updates, delays, and changes to customers. Maintain accurate customer records, dispatch logs, and service information. Work closely with technicians, management, and customers to ensure smooth daily operations. Handle multiple tasks while maintaining professionalism and attention to detail. Assist in supporting overall office operations and customer satisfaction initiatives. What We're Looking For Highly motivated and eager to learn. Enjoy working as part of a team while also being self-motivated. Positive attitude and willingness to take on new challenges. Excellent customer service and communication skills. Professional phone etiquette. Ability to multitask in a fast-paced environment. Basic computer skills and willingness to learn new software programs. Ability to learn through observation and hands-on training. Strong attention to detail and organizational skills. Ability to follow verbal and written instructions effectively. Requirements Must be able to pass a background check and drug screening. Must be willing to participate in an on-call rotation, including occasional evenings, weekends, and holidays. Must be comfortable talking on the phone for extended periods throughout the day. Must communicate effectively with customers, coworkers, and management. Must be open to learning new skills and applying them quickly. Schedule Monday through Friday, 8:00 AM - 5:00 PM On-call rotation approximately every three weeks Compensation & Benefits Compensation is based on experience, performance, and willingness to grow within the organization. We are committed to supporting our employees' success and providing opportunities for advancement. If you're looking for a rewarding career where you can make a difference every day while working with a supportive team, we'd love to hear from you. Apply today and start building your future with us!

Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Life insurance Paid time off Vision insurance

Language:

English (Required)

Work Location:

In person