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Customer Service Associate
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Bone Safety Signs, LLC
Alpharetta, GA (In Person)
$45,760 Salary, Full-Time
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Job Description
Customer Service Associate Bone Safety Signs, LLC - 3.0 Alpharetta, GA Job Details Full-time $19 - $25 an hour 2 hours ago Benefits Health insurance 401(k) Paid time off Flexible schedule Qualifications Computer operation Microsoft Excel Email customer support Phone communication Computer literacy Spreadsheets Customer order taking Sales order data entry Historical sales data analysis Customer engagement Productivity software Order entry Technical Proficiency Client interaction via phone calls Full Job Description Customer Service Representative Position Summary We are seeking a detail-oriented and customer-focused Customer Service Representative to support our traffic signage and traffic control product operations. This role will be cross-trained in both temporary and permanent traffic control products, serving as a key point of contact for customers while ensuring accurate order processing and timely communication. Key Responsibilities Serve as the primary point of contact for customers via phone and email Process customer orders accurately, including order entry, updates, and confirmations Utilize SAP Business One for order entry, customer data management, and order tracking Provide product knowledge and support for temporary traffic control (cones, stands, roll-up signs) and permanent signage (rigid, regulatory, and warning signs) Assist customers with product selection, specifications, and availability Coordinate with internal teams (production, shipping, and sales) to ensure timely fulfillment Track and follow up on open orders, backorders, and customer inquiries Resolve customer concerns professionally and efficiently Maintain accurate records of customer interactions and transactions Support quoting and basic pricing requests as needed Qualifications 1-3 years of customer service experience (phone and email support required) Experience with order entry systems; SAP Business One experience strongly preferred Strong communication skills and professional phone presence High attention to detail and organizational skills Ability to multitask and manage multiple customer requests in a fast-paced environment Basic computer proficiency (Microsoft Office, email systems) Preferred Experience Experience in traffic control, construction, or signage industry Familiarity with MUTCD (Manual on Uniform Traffic Control Devices) standards is a plus Experience working with production or manufacturing environments Key Traits for Success Customer-first mindset Problem-solving attitude Strong follow-through and accountability Ability to learn technical product details quickly Work Environment Fast-paced operations environment supporting production and shipping teams Collaborative role working closely with sales, procurement, and operations