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Customer Service Representative
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The Davis Companies
Alpharetta, GA (In Person)
Full-Time
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Job Description
Customer Service Representative at The Davis Companies Customer Service Representative at The Davis Companies in Alpharetta, Georgia Posted in 4 days ago.
Call ce nterCustomer ser viceRetail or service industry (restaurant, hospitality, e tc.)Bilingual (English/Spanish) is a plusBachelor's degree preferred but not requ ired
Type:
full-timeJob Description:
We're looking for a motivated and personable Customer Service Representative to join our team in a fast-paced call center environment supporting automotive finance customers. This is a great opportunity for recent college graduates or entry-level candidates looking to build a career in customer service, collections, or financial services. In this role, you'll work directly with customers to help resolve early-stage delinquency (5-29 days past due) by identifying solutions and guiding them back to current status-all while delivering a positive customer experience . What You'll DoHandle a high volume of inbound and outbound calls daily (200+ call s)Speak with customers regarding accounts that are 5-29 days past d ueHelp customers understand their account status and bring accounts curre ntIdentify the root cause of delinquency and work toward a soluti onUse negotiation and problem-solving skills to create win-win outcom esEducate customers on available options and next ste psMaintain a professional, positive attitude on every ca llAccurately document interactions while talking and typing simultaneous lyFollow all company policies, procedures, and compliance guidelin esContribute to team and center performance goa ls What We're Looking ForStrong communication skills - clear, confident, and customer-frien dlyAbility to multitask (handle calls while entering notes/da ta)Comfortable working in a phone-heavy environment (full 8-hour shif ts)A positive attitude and ability to stay composed in challenging conversati onsStrong customer service mindset and problem-solving abil itySelf-starter who takes ownership and shows initiat iveOpen to feedback and able to adapt quickly in a fast-paced environm entWillingness to learn and grow within the busin ess Preferred Qualificat ionsRecent college graduates encouraged to apply (no experience requi red)Previous experience in:Call ce nterCustomer ser viceRetail or service industry (restaurant, hospitality, e tc.)Bilingual (English/Spanish) is a plusBachelor's degree preferred but not requ ired