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Customer Support Agent
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GreenCourt Legal Technologies
Americus, GA (In Person)
$57,500 Salary, Full-Time
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Job Description
PeachCourt Customer Concierge | Full-Time If you love helping people, solving problems, and making stressful situations feel a little less stressful, you may be exactly who we're looking for. GreenCourt is hiring a Customer Support Agent , or as we call it, a Customer Concierge , to support users of our PeachCourt product, the most popular electronic filing and document access platform for both civil and criminal court cases in the entire Peach State. Our customers include attorneys, legal assistants, clerks of court, judges, judicial staff, and others working in and around the court system including the general public. Some questions are quick and simple. Others require investigation, troubleshooting, patience, and a knack for connecting the dots. We are there not just to answer questions, but to bring clarity, confidence, and the kind of support people remember. What this role looks like... Customers reach out to us by chat, phone, and email, and no two days look exactly the same. You might help one customer get back on track with a simple "how do I..." question, while the next conversation calls for deeper troubleshooting, careful research, and a bit of persistence. This role is best suited for someone who can handle a fast-paced, high-interaction environment, with an average response time of less than 10 seconds. The ability to manage several conversations at once and stay calm without getting rattled is a must. In addition to interacting with customers, you'll spend a ton of time communicating with your teammates in real time. While independence matters, remarkable support at GreenCourt is very much a team effort. In this role, technology problems are part of the landscape. We're looking for someone who meets them with curiosity, patience, and above-average problem-solving instinct. At GreenCourt Legal Technologies, as the name suggests, comfort with troubleshooting technology comes with the territory. One of the best parts of being a PeachCourt Concierge is that it is meaningful in all the right ways. It's the kind of role where your work matters, your teammates have your back, and the remarkable support you provide genuinely makes someone's day easier. What success takes... To do well in this role, you'll need: Strong skills in troubleshooting software and technology Sharp attention to detail Clear, thoughtful communication Patience, kindness, and good judgment The ability to juggle several conversations and priorities at once Comfort working closely with teammates throughout the day A genuine willingness to investigate problems instead of just passing them along Experience in or the ability to learn legal terms and concepts The ability to work in-office in Americus, GA Remain friendly and steady even on the days when your coffee is doing the heavy lifting. You'll probably enjoy this job if... ...you enjoy helping people feel supported and capable, not just answered. ...you are comfortable being in constant communication by chat, phone, and email. ...you like a mix of quick wins and trickier puzzles. ...you stay warm, professional, and clear while managing multiple moving pieces. ...you like working closely with teammates and solving problems together in real time. ...your gif game is strong, your emojis are well placed, and you love to have fun while you work. This role may NOT be the right fit if... ...you prefer highly repetitive work with a script for every situation. ...you get frustrated when priorities shift or when every day looks a little different. ...you prefer to hand off technical problems instead of digging into them. ...you dislike constant communication with both customers and teammates. ...you prefer a workplace free of humor, heart, and personality. Qualifications preferred, not required... We'd love to see: Legal or court experience Technical support experience A degree in a relevant or adjacent field (technology, legal studies, education, etc.) Any combination of the three above is a bonus!