Customer Service Representative

Customer Service Representative Service Country - 4.3 Athens, GA Job Details Full-time $38,000 - $40,000 a year 1 day ago Qualifications Computer literacy

Full Job Description Customer Service Representative Location:

Athens, GA Pay:

$38,000-$40,000 annually About McGee Heating & Air McGee Heating & Air is committed to delivering reliable service and building long-standing relationships within our community. As we continue to grow, we are seeking an organized and customer-focused individual to join our team as Customer Service Representative at our Athens location. Key Responsibilities Respond to inbound customer calls with professionalism and courtesy Schedule service appointments and efficiently coordinate technician routes Provide service updates, answer customer questions, and manage follow-up communication Enter accurate notes, appointment details, and updates into the system Maintain daily communication with field technicians to ensure on-time service delivery Support overall office operations during high-volume seasonal periods Contribute to a well‑organized, efficient workflow and positive team environment Qualifications Previous customer service, dispatch, or call center experience preferred Experience with ServiceTitan is a plus (not required) Strong communication and multitasking skills High attention to detail and accuracy Ability to thrive in a fast-paced environment Dependable, professional, and team-oriented Basic computer skills and ability to quickly learn new software Why Join Our Team? Competitive hourly pay based on experience Supportive, team-focused work environment Opportunity for seasonal return or potential long-term growth Work for a company known for integrity, quality, and exceptional customer care If you're dependable, organized, and enjoy helping customers, we'd love to hear from you. Submit your resume to be considered for this opportunity.