Service Advisor

Experienced Automotive Service Advisor Pugmire Ford of Bremen Experienced Service Advisor preferred. Ford dealership experience strongly preferred. At Pugmire Ford of Bremen, we are committed to delivering an exceptional customer experience while building a strong, team-focused culture. We are looking for a motivated, customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in providing outstanding service from check-in to vehicle delivery. By joining the Ford family, you become part of a brand built on trust, innovation, and customer commitment. If you are looking for a long-term opportunity with a growing organization that values professionalism, teamwork, and career development, we want to hear from you. What We Offer Competitive Pay Flexible Work Schedule Health Insurance Paid Time Off and Sick Leave 401(k) Retirement Plan Career Growth Opportunities Supportive Team Environment Service Advisor Responsibilities Greet customers promptly and professionally Build strong relationships through excellent customer communication Listen carefully to customer concerns and accurately document vehicle symptoms Recommend maintenance and repair services based on vehicle age, mileage, and history Prepare accurate estimates for labor and parts Coordinate appointments and transportation needs, including loaner vehicles when applicable Monitor repair progress and provide timely updates to customers throughout the day Ensure completed work matches the repair order and final invoice Clearly explain completed repairs, maintenance recommendations, and charges at vehicle delivery Work closely with technicians and service management to maintain workflow efficiency and customer satisfaction Qualifications Previous automotive Service Advisor experience required Ford dealership experience preferred Strong customer service and communication skills Ability to multitask in a fast-paced environment Knowledge of automotive systems and maintenance recommendations Proven track record of delivering exceptional customer satisfaction Strong organizational and follow-up skills Positive attitude and team-oriented mindset Basic computer proficiency and willingness to learn dealership software systems Professional appearance and strong work ethic High school diploma or equivalent required Ability to stand for extended periods and occasionally lift up to 50 pounds Join Our Team If you are energetic, dependable, and looking to grow your automotive career with a respected dealership group, apply today and become part of the Pugmire team. Pugmire Automotive Group is an Equal Opportunity Employer committed to creating an inclusive workplace free from discrimination and harassment of any kind.